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Process of Administering Schedules Using Siebel Scheduler

The following list shows the tasks that administrators typically perform to administer schedules. Your company might follow a different process according to its business requirements. For more information about the checks to complete after setting up schedules, see Troubleshooting the Appointment Booking System and Optimizer.

To administer schedules, administrators perform the following tasks:

• Defining Schedule Hours
• Defining Breaks
• Defining Service Regions
• Defining Schedules and Availability for Employees
• Creating Time Windows for Schedules
• Creating Constraint Sets for Schedules
• Creating Parameter Sets for Schedules
• Defining Cost Functions for the Optimizer
• Setting Up Server Key Mappings
• Setting Parameters for Server Component Tasks
• Reloading the ABS and Optimizer Caches