This chapter is about managing claims in Siebel Insurance. It contains the following topics:

• About Managing Claims
• Scenario for Opening and Managing a Claim for Property Loss
• Scenario for Opening and Managing a Claim for Auto Damage
• Process of Managing Claims
• About Siebel Insurance eService Claims Center Locators
• Setting up Siebel Insurance eService Claims Center Locators
• Activating the Workflow Processes
• Administering Reserve Codes
• Administering Loss Codes
• Administering Adjusters' Financial Limits
• Administering the Employee Hierarchy
• Integrating with the Insurance Services Office (ISO)
• Integrating with the Office of Foreign Assets Control
• Checking the Policy Validity and Coverage (End User)
• Creating First Notices of Loss (End User)
• Recording Details of Involved Parties (End User)
• Recording Insured and Adverse Claimant Property Details (End User)
• Managing Claims Events (End User)
• Assigning a Claim to an Adjuster (End User)
• Checking a Claim Against the ISO Database (End User)
• Creating an Activity Plan (End User)
• Assigning a Claim Element (End User)
• Assigning Claims to a Specialist Unit (End User)
• Adding an Appraisal (End User)
• Attaching Claims Documentation (End User)
• Tracking Police and Fire Reports (End User)
• About Coverages and Reserves
• Creating a Reserve (End User)
• About Managing Reserves
• Managing Reserves (End User)
• Tracking Demands for Payment (End User)
• Creating an Invoice Record (End User)
• Generating a Payment Record (End User)
• Tracking Payments Related to Invoices (End User)
• About Issuing a Settlement Payment (End User)
• Issuing a Settlement Payment (End User)
• Making a Bulk Payment (End User)
• Viewing the Invoices and Claims for a Payment (End User)
• Managing Recovery Information (End User)
• Creating a Recovery Payment Record (End User)
• Managing Fraud Information (End User)
• About the Business Rules Processor and Claims Logic
• Claims Workflows