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Managing Claims Events (End User)


There are several circumstances in which a group of claims are associated with one event:

  • Catastrophic events. Events such as tornado or hurricane damage that result in claims under multiple policies. There can be multiple claims for one insured person under different policies.
  • Single loss involving multiple lines of business. Events where a single loss involving an insured person is covered under two different policies; for example, an insured person's vehicle might be broken into and personal property stolen. In this case, the vehicle damage is covered under the auto policy, and the personal property is covered under the homeowner policy. A single incident occurs with the same loss date, description, and so on.
  • Single loss involving multiple people from the same company. Events, where, for example, two people insured with the same company are involved in a traffic accident. This is a single loss involving two insured people, on two separate auto policies. In this case, there are two claims, but a single incident with the same loss date, description, and so on.

The ability to record event details in one place reduces data duplication and the time required to collect claim information. It also provides the ability to track major catastrophic events and incorporate the statistics into risk-rating processes.

End users use the Claims Events screen to record details of claims events and to associate claims with an event.

This task is a step in Process of Managing Claims.

To record details of a claims event

  1. Navigate to the Claims Events screen.
  2. In the Claims Events list, add a record, and complete the necessary fields.

Associating a Claim with a Claims Event

Use the following procedure to associate a claim with a claims event.

To associate a claim with a claims event

  1. Navigate to the Claims Events screen.
  2. In the Claims Event list, select the event with which you want to associate the claim or group of claims.
  3. In the Claims list applet, add a record or click the Associate button to display a picklist of claims, and select the appropriate claims.
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