Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members >

Integrating Loyalty with Cybersource and Taxware

Through integration with Siebel Order Management, Loyalty can create orders and can capture credit card payment details.

Loyalty uses Cybersource, a third party vendor, to validate and authorize credit card payments. In order for Cybersource to validate credit card details, the following fields must be defined: Credit Card Number, Credit Card Type, Expiration Month, Expiration Year, Billing Address, and Card Holder Name. If any one of these fields are invalid, then the authorization fails. For more information about Cybersource, see the Cybersource documentation.

Siebel Loyalty also uses Taxware International, a third-party service, to calculate the sales tax on orders and other transactions. For tax calculation purposes, every member must have at least one primary address. Without a primary address, the tax defaults to zero. For more information about Taxware International, see the Taxware documentation.