Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Redemptions > Process of Setting Up Airline Flight Redemptions >

Creating the Flight Redemption Product

For an airline flight redemption, most frequent flyer programs only create one generic flight redemption product instead of creating products for each segment (for example, LHR-BOM), because they define redemption based on flight distance or on the departure and arrival zones.

NOTE:  If you define pricing in points, then you must create a separate flight redemption product for each segment, and you must define the pricing separately for each of these product.

The flight redemption product is not usually an electronic voucher, but it can be. If you are creating a product of the type Electronic Voucher, then see Creating Vouchers for Loyalty Members.

This task is a step in Process of Setting Up Airline Flight Redemptions.

To create the flight redemption product

  1. Navigate to the Administration- Product screen, then the Products view.
  2. Create a new record, and complete the necessary fields. Some fields are described in the following table.


    Enter the name of the redemption product.

    For airline redemptions, you usually create generic products, such as First Class Flight or Economy Flight.


    The type of product that you are offering for redemption (for example, Product or Electronic Voucher).

Related Book

Siebel Product Administration Guide

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