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About Email Marketing Log Files

This topic describes the log files that are generated by the Email Marketing Server during processing. These log files provide detailed information about the processes that have been run and list any errors that occurred. This topic also lists other files which can provide important information that can help you to troubleshoot email processing, or to improve the performance of the Email Marketing Server.

Email Marketing Log Files

The main log files generated for the ESD, CTD, and BHD components are as follows:

• esd.log
• ctd.log
• bhd.log

Review these files, which are located in the main installation directory for each component, if errors occur during email processing. These files contain logger debug statements for the relevant component.

The Email Marketing components also generate important information in the log files shown in Table 20. These files can provide useful information about email processing problems that are not caused by individual Email Marketing components.

Files to Review When Troubleshooting Campaign Wave Processing

This topic describes files, other than log files, that are generated during Email Marketing processing which can provide useful troubleshooting information.

Email Files

When you launch a Siebel Marketing campaign including an email offer that is sent to recipients, Siebel Marketing generates a list of recipients file and an email .MIME file, both of which are processed by the Email Sending Daemon. The list of recipients file and the .MIME file can provide useful information when troubleshooting errors in campaign wave processing. The files are located in the following directories:

• .MIME file: Siebel_File_System\Marketing\EmailOfferContent
• List of recipients file: Siebel_File_System\Marketing\wave_list

  where wave_list is the list of recipients for a wave.

Job Files

When the Email Sending Daemon processes a campaign wave, a directory is created for each job that is processed as part of the wave in the ESD_root\state_dir\mailings\ directory. For example:

ESD_root\state_dir\mailings\00000001

ESD_root\state_dir\mailings\00000002

Within each \0000000n job directory, the following files are created for the job:

• Delivered.txt: Lists all recipients to whom emails were successfully delivered.
• Recipientsxxx.txt: Lists all recipients to whom emails were sent.
• Retryxxx.txt: Lists all recipients to whom emails were re-sent.
• State0.txt: Lists the status of the job.

Review these files if errors occur when the Email Sending Daemon runs a job.

Related Topic

Configuring Email Marketing Server Logging