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Configuring the Status of Email Addresses

This topic describes how to configure the status of email addresses. Table 21 lists the email status columns which were added to the S_CONTACT table to track details about email addresses. These fields are automatically updated by the Siebel Email Marketing Server processes when an email bounce result or response record is logged for a contact.

You can configure the circumstances in which the status of a contact's email address is set to Bad Address or Undeliverable in the EMAIL_STATUS_CD field. The email address for a contact is set to a status of Bad Address if the number of hard bounces logged for the address exceeds a defined threshold and is set to a status of Undeliverable if the number of soft bounces logged for the email address exceeds a defined threshold. To configure the value of this threshold, perform the steps in the following procedure.

To configure how the email address status is determined

1. Navigate to the Administration - Business Process screen, Workflow Policies, and then the Policies view.
2. In the Policies list, query for the Update Contact Email Status object in the Workflow Object field.
3. Select either the Update Contact Email Hard Bounce Status policy or the Update Contact Email Soft Bounce Status policy.
4. Scroll down to the Conditions list, then enter a number in the Value field, for example, 10.

   The number you enter becomes the threshold used to determine when a contact's email address is assigned a status of Bad Address (hard bounces) or Undeliverable (soft bounces).