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Screens Shared by the Siebel PRM Manager and Other Siebel Business Applications

When the partner managers at your company use Siebel PRM, they see the Siebel Partner Manager Web site. The actual screens and screen tabs that your employees see depend on their responsibilities.

The Siebel PRM Manager includes virtually all the screens that you use in Siebel Sales, Siebel Service, Siebel Call Center, or Siebel Field Service to share information with your employees and to administer the Siebel system. You use these screens in the Siebel PRM Manager in the same way you use them in other Siebel Business Applications.

For example, you assign a customer contact to a partner by using the Siebel PRM Manager's Contacts screen in the same way that you assign a contact to an employee by using the Siebel Sales, Siebel Service, or Siebel Call Center Contacts screen.

You can also share information with partners using other Siebel Business Applications. For example, you can assign a contact to a partner by using the Siebel Sales, Siebel Service, or Siebel Call Center Contacts screen. You enter partners in your Siebel database as employees, and you work with them the same way you work with your own employees. If you are logged in under the same user name, then you can work with the same partner or employee data in the Siebel PRM Manager as in other Siebel Business Applications.

This guide covers features of the Siebel PRM Manager that are particularly useful in working with your partners. It does not cover many of the features that the Siebel PRM Manager has in common with Siebel Sales, Siebel Service, and Siebel Call Center. For more information on these common features, see Siebel Applications Administration Guide.