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Siebel Partner Relationship Management Administration Guide > Managing Service Requests with Siebel PRM > Examples of Field Service with Siebel PRM > Example of the Partner Responding to Service Requests for AssetsThis topic gives one example of field service with Siebel PRM. You might use this feature differently, depending on your business model In this example, the partner uses the Assets screen to work with service requests for assets that customers have purchased. The brand owner can monitor the service requests for each asset. This example consists of the following tasks:
Assigning Assets to a Partner (Brand Owner)A partner who services assets must have a list of assets that have been sold to each customer. If the partner sells and services the product, the partner would create the asset record when it sells the product. In this example, the brand owner sells products and the partner services them. When a brand owner sells a product, it assigns the asset to a partner company to be serviced. To assign an asset to a partner company manually
Logging a Service Request Against the Asset (Partner)When a customer calls or comes in to request service on an asset, the partner service agent logs a service request against the asset. The partner creates the service request record in the usual way, and associates it with an asset. To log a service request against an asset
Looking at the History of the Asset (Partner)To help in responding to the service request, the partner service agent uses the Assets screen to view all past service requests associated with the asset, see when the asset was installed, and look at other features of the asset's history. To look at the history of the asset
Monitoring a Partner's Service of Assets (Brand Owner)At any time, the brand owner can use the Siebel PRM Manager to view all the assets of a partner and to view the service requests associated with these assets, to monitor the partner's service of each asset. To monitor a partner's service of assets
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