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Server Components for Siebel Communications Server

The Communications Management component group includes these server components:

• Communications Session Manager (CommSessionMgr). Supports multichannel user-interactive sessions for agents using the communications toolbar for voice, email, or other types of work items. For more information, see Enabling Session Communications and Administering Communications Session Manager.
• Communications Configuration Manager (CommConfigMgr). Loads and caches communications configuration data for agents using functions supported by Communications Session Manager. For more information, see Administering Communications Configuration Manager.
• Communications Inbound Receiver (CommInboundRcvr). Receives inbound work items and, in some deployments, queues them for processing by Communications Inbound Processor. Work items can include email messages (for Siebel Email Response). For more information, see Siebel Email Administration Guide.
• Communications Inbound Processor (CommInboundProcessor). For deployments of Siebel Email Response supporting nonreal-time work items, this component processes inbound work items that were queued by Communications Inbound Receiver. For more information, see Siebel Email Administration Guide.
• Communications Outbound Manager (CommOutboundMgr). Processes outbound communications, for email, fax, wireless messages, or page channels. Supports communication requests, whether directly or through Siebel Workflow. Also supports outbound capabilities for Siebel Email Response and for the Send Email, Send Fax, and Send Wireless Message commands. For more information, see Siebel Email Administration Guide.
• Page Manager (PageMgr). Used to send pages by the Send Page command. Also used by some workflow processes in Siebel Workflow. For more information about setting up and using Page Manager, see Siebel Business Process Framework: Workflow Guide.
• Email Manager (MailMgr). Used to send email by some workflow processes in Siebel Workflow. For more information about setting up and using Email Manager, see Siebel Business Process Framework: Workflow Guide.