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Automatic and Manual Login and Logout

This topic provides a brief overview of the automatic and manual login and logout capabilities provided for communications-enabled Siebel applications.

Automatic Login

With automatic login, after starting the Siebel application, the end user is automatically logged into all applicable communications systems. Administrators can enable or disable automatic login for all users, or allow each user to specify whether to log in automatically.

When automatic login is in effect, using the Connect command in the File application-level menu in order to log in to a different Siebel database, or in order to log in as a different Siebel user, logs you out of the communications systems and then automatically logs you in again.

Agents who use ACD queues can manually log in to of any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.

Manual Login

With manual login, after starting the Siebel application, the end user clicks the Log In button on the communications toolbar in order to log in to the applicable communications systems. Automatic login must be disabled for all users or for the individual user.

When manual login is in effect, using the Connect command in the File application-level menu in order to log in to a different Siebel database, or in order to log in as a different Siebel user, logs you out of all applicable communications systems and you must log in again manually.

Agents who use ACD queues can manually log in to any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.

Automatic Logout

With automatic logout, when the user exits the Siebel application, the end user is automatically logged out of all applicable communications systems. Administrators can enable or disable automatic logout for all users.

Agents who use ACD queues can manually log out of any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.

Manual Logout

With manual logout, the end user can click the Log Out button on the communications toolbar in order to log out of the applicable communications systems. Automatic logout must be disabled for all users.

Agents who use ACD queues can manually log out of any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.