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Siebel CTI Administration Guide > Configuring Advanced Communications Features > Viewing Communications Status Data > Viewing Agent Status DataYou can use the All Active Agent Status view to view status data for each agent who is currently logged in and using a Siebel application configured to support session communications. For each agent, the view displays:
NOTE: The All Active Agent Status view is always updated by the Siebel CRM system software and does not require specific parameter settings or event log definitions. |
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