Table 72. Communications Session Manager Methods
|
|
|
Accept Work Item |
AcceptWorkItem |
Accept inbound work item |
Get Agent Extension |
GetAgentExtension |
Retrieve agent's active extension number |
Get All Work Item ID |
GetAllWorkItemID |
Retrieve all work item IDs |
Get Inbound Work Item Attributes |
GetInboundWorkItemAttr |
Retrieve inbound work item attribute |
Get Inbound Work Item Info |
GetInboundWorkItemInfo |
Retrieve complete information of inbound work item |
Get Top Active Work Item ID |
GetTopActiveWorkItemID |
Retrieve the ID of most recent active work item |
Get Top Idle Work Item ID |
GetTopIdleWorkItemID |
Retrieve the ID of most recent idle work item |
Get Work Item Attributes |
GetWorkItemAttr |
Retrieve work item attributes |
Get Work Item Info |
GetWorkItemInfo |
Retrieve complete information of a work item |
Get Work Item Track Info |
GetWorkItemTrackInfo |
Retrieve the tracking info of work item |
Invoke Command |
InvokeCommand |
Invoke device command For more information, see related methods in Siebel Adaptive Communications API Reference. |
Invoke Extended Command |
InvokeCommandEx |
Invoke predefined device command For more information, see related methods in Siebel Adaptive Communications API Reference. |
Notify Event Handling Finished |
NotifyEventHandlingFinished |
Notify driver that event handling is over |
Release Work Item |
ReleaseWorkItem |
Release work item |
Release Work Item by Activity ID |
ReleaseWorkItemEx |
Release work item by activity record ID |
Resume Work Item |
ResumeWorkItem |
Resume work item |
Set Work Item Attributes |
SetWorkItemAttr |
Set work item attributes |
Suspend Work Item |
SuspendWorkItem |
Suspend work item |
Work Item Released |
WorkItemReleased |
Notification of work item released |
Work Item Resumed |
WorkItemResumed |
Notification of work item resumed |
Work Item Started |
WorkItemStarted |
Notification of work item started |
Work Item Suspended |
WorkItemSuspended |
Notification of work item suspended |