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Siebel CTI Administration Guide > Configuring Siebel CTI > Specifying Telesets > Specifying Agents for TelesetsThis topic provides instructions for specifying agents for telesets. You associate an agent with a teleset in order to authorize the agent to use this teleset. All agents you associate with telesets must already have been associated with one or more communications configuration. Agents and telesets have a many-to-many relationship. For more information, see Specifying Agents. Agents who use hoteling exclusively, or who do not use the voice channel (CTI), do not have to be associated with telesets. This topic is part of Specifying Telesets. To specify agents for a teleset
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