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Specifying Extensions for Telesets

This topic describes how to specify extensions for telesets. After you specify telesets, agents, and extensions, the agent who uses the teleset must specify a default standard extension from the teleset that he or she is associated with. The agent does not have to specify a default standard extension if the teleset is a hoteling teleset. For more information, see Setting Communications User Preferences.

This topic is part of Specifying Telesets.

NOTE:  Extensions are not required for all environments. For example, for an implementation that uses the Virtual CTI driver, you do not specify extensions.

The way you specify extension data varies according to the switch you use. Table 5 documents how extension type must be specified for each of the following example switches. For more information about supported switches, see My Oracle Support Certifications.

To specify extensions for a teleset

1. Navigate to the Administration - Communications screen, then the All Telesets view.
2. In the All Telesets view, select the record for the teleset to which you add extensions.
3. Click the Extensions view tab.
4. In the Extensions list, add a new record to create a new extension record.
5. In the Extension field, enter the extension.
6. In the Extension Type field, specify the type, as required for the switch. Specify type S for Standard DN (also called Primary DN) or type A for ACD DN (also called Position DN).
   • For all supported switch types, specify one extension of type S for each teleset.
   • For Nortel Meridian switches only, also specify Extension type A for each teleset.