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Setting Up Your Siebel Server Software for Siebel CTI

Deploying Siebel Communications Server for Siebel CTI requires that you enable and run the following Siebel Server components:

• The Application Object Manager component for your Siebel application, which supports user sessions in the Siebel Web Client. For example, you might be running instances of the Application Object Manager for Siebel Call Center for the languages you require.
• Server Request Broker and Server Request Processor, which coordinate communications activities between instances of the Application Object Manager and instances of the Siebel Communications Server components. Server Request Broker and Server Request Processor are automatically enabled for each Siebel Server.
• Siebel Communications Server components (in the Communications Management component group):
  • Communications Session Manager (alias CommSessionMgr)
  • Communications Configuration Manager (alias CommConfigMgr) (optional)

Some minimal configuration of the preceding components might also be necessary. For more information, see Administering Siebel Communications Server. See also Siebel System Administration Guide. For more information about the architecture of Siebel Communications Server, see About Siebel Communications Server Architecture. For information about the Siebel Communications Server components that are used by Siebel Email Response and by other outbound communications features, see Siebel Email Administration Guide.

This task is a step in Process of Configuring Siebel CTI.

To set up your Siebel Server software for Siebel CTI

1. Install your Siebel Server software, as described in the Siebel Installation Guide for the operating system you are using. See also Siebel System Administration Guide.

   After installing the Siebel Server, make sure that you enable the Communications Management component group when you configure the Siebel Server.

2. Enable session communications on the Application Object Manager component.

   Do this on each Application Object Manager that is to support users for whom the communications toolbar and other interactive session communications functionality must be available. For more information, see Enabling Session Communications.

3. Configure each Siebel Communications Server component (in the Communications Management component group) that you require for your implementation.

   For more information, see Administering Siebel Communications Server.