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Putting Siebel CTI into Production

This topic describes how to transfer your communications settings from the test environment to the production environment.

This task is a step in Process of Configuring Siebel CTI.

To put Siebel CTI into production

1. Follow the instructions for transferring your Siebel application from the test environment to the production environment.

   For more information, see Using Siebel Tools.

2. Configure all production instances of Siebel Server components for Communications Server, as noted in Setting Up Your Siebel Server Software for Siebel CTI.
3. Verify your communications configuration data in the production environment.

   For example, you might have to modify any communications configuration parameter values appropriately for a production environment.

4. Provide your end users with instructions for the following activities, as appropriate for your implementation and for the particular types of users:
   • Starting the Siebel client. For example, this can include providing the users with the URL for a Siebel Call Center application that is configured to provide access to CTI or other communications functionality.
   • Accessing the online help for the application they are using.
   • Setting communications preferences in the User Preferences screen.
   • Using user interface controls such as the communications toolbar, Communications submenu commands, or the Communications screen to perform communications-related tasks.

     For information about these tasks, see Communications Operations for End Users.

     See also documentation for related Siebel products such as Siebel Email Response.