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Creating a Manual Search Profile in Siebel Call Center
To implement Siebel Smart Answer in Siebel Call Center, you must create a manual search profile. A manual search means that the agent must enter data manually, click a button, and then view the results. Creating a Manual Search Profile
Use the following procedure to create a manual search profile. To create a manual search profile
- Create a new profile.
- Configure search settings.
- Create a new content type in Siebel Tools.
- Associate a content type with a catalog.
- Navigate to the Administration - Smart Answer screen, choose Smart Answer Profiles view.
- Select New, and then complete the Siebel Smart Answer Profile Settings.
The following table lists the required fields you must complete.
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Business Component |
Not applicable for manual search |
Business Object |
Not applicable for manual search |
Configuring Manual Search Settings
Use the following procedure to configure manual search settings. To configure manual search settings
- Navigate to the Administration - Smart Answer screen, choose Smart Answer Profiles view.
- Select the profile whose manual search characteristics you want to configure, and then the Settings view tab.
- Select New to create a new setting. Complete the profiles settings as described in the following table.
The following table lists the required fields you must complete.
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Business Component |
Not applicable for manual search |
Business Object |
Not applicable for manual search |
- Complete Step 3 for each new setting that you create.
Creating a Siebel Smart Answer Content Type
Use the following procedure to create a Siebel Smart Answer content type. To create a Siebel Smart Answer content type
- In Siebel Tools, copy an existing Find object.
- Change the following object properties to reflect your new find object:
- Compile and test the new Find object.
Associating a Content Type with a Catalog
Use the following procedure to associate a content type with a catalog. To associate a content type with a catalog
- Navigate to the Administration - Smart Answer screen, then the Smart Answer Profiles view.
- Select the profile for which you want to associate a content type with a catalog, and then the Content Types view tab.
- Highlight the new profile, then select the Content Types view tab.
- Select New, and then the new content type from the Add Content Type dialog box
- Select OK.
The name of the Find object you created in Siebel Tools appears in the field called Find Category.
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