Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Setting up Siebel Smart Answer >

Administering Response Groups

Response groups have attached to them all the settings for the Siebel Smart Answer Server.

Administering the Knowledge Base and Catalog Administration

Use the following procedure to administer the knowledge base and catalog administration.

To administer the knowledge base and catalog administration

1. Make sure that the response group references the catalog that you want Siebel Smart Answer to use to categorize your messages.
2. Make sure that your Siebel Smart Answer input argument is enabled.
3. You must specify a catalog name in the Response Group input argument Catalog Name in the following circumstances:
   • You create the catalog with a name other the knowledge base.
   • You have two response groups that monitor two different knowledge bases of different names.
4. If you create a profile other than the default profile of SA Siebel Email Response, you must specify the profile name in the Siebel Smart Answer Profile input argument.

NOTE:  You can only have one Response Group for each knowledge base. In order to have two Response Groups that monitor two different knowledge bases, you will need two Siebel Servers, each with its own Siebel Smart Answer Manager server component.

Administering Response Groups

Use the following procedure to administer response groups.

To administer response groups

1. Navigate to the Administration - Communications screen, then the All Response Groups view.
2. Select the Siebel Smart Answer Response Group, and then the Input Arguments tab.
3. Make sure that the Enable Siebel Smart Answer input argument is set to True.

NOTE:  The default Knowledge Base value is KB. If the name of your catalog is KB, you do not will not have to specify a catalog input argument. Now when you start your Communications Inbound Manager task with this response group, all emails sent to a profile monitored by this response group will be sent to the categorization engine for categorization by Siebel Smart Answer.

Adding Input Arguments to Response Groups

Use the following procedure to add an input argument to the response group.

To add an input argument to the response group

1. Navigate to the Administration - Communications screen, then the All Response Groups view, then query for your response group.
2. Select the Input Arguments tab, and then the New.
3. Add an input argument called Enable Smart Answer, and type TRUE in the value field.
4. Add input argument as ProcessName: Email Response - Process Message

Specifying a Catalog Name Other Than Knowledge Base

Use the following procedure to specify a catalog name other than KB.

To specify a catalog name other than knowledge base

1. Navigate to the Administration - Communications screen, then the All Response Groups view.
2. Select the Smart Answer Response Group, and then the Input Arguments tab.
3. Add the Catalog Name process property.
4. Perform this step only if you have multiple knowledge base files, or if you want to call your catalog something other than KB.

   For more information, see Using Multiple Knowledge Base Files.

   1. In the Name field, type Catalog Name.
   2. In the Value field, type the knowledge base catalog name.

      Use the name of the knowledge base catalog that you used when you enabled the Siebel Smart Answer server component.

5. Add the Siebel Smart Answer Profile name.
   1. In the name field type Siebel Smart Answer Profile.
   2. In the Value field, type the name of your profile.

NOTE:  You must only perform this task if you do not use the default profile name. If you have multiple knowledge base files or multiple profiles.

6. Repeat Step 5 for each knowledge base file.