Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Process of Administering and Maintaining Siebel Smart Answer >
Checking Server Component State
Check periodically to make sure that the Siebel Smart Answer server component is online and functioning correctly. To check server component state
- Navigate to the Administration - Server Configuration screen, then the Servers view.
- Select the appropriate server from the list of servers, and then the Components tab. Query for the Siebel Smart Answer Manager component.
- Select the Siebel Smart Answer Manager component, and then the Parameters tab for the component. Select the Knowledge Base Name parameter.
- Navigate to the Administration - Server Management screen, then the Servers view.
- Select the Components tab, then query for the Siebel Smart Answer Manager component.
- Verify that the Siebel Smart Answer Manager server component has a component state of Online.
- If the component is not online, check the Siebel Smart Answer log file at
siebsrvr\log\SmartAnswer .
- Make sure that the knowledge base parameter is entered correctly.
For more information about how to set the knowledge base parameter correctly, see Enabling Siebel Smart Answer Server Component
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