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Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Process of Administering and Maintaining Siebel Smart Answer > Modifying CategoriesYou can specify that you do not want to return feedback for specified categories to the knowledge base file. You can also specify an auto response threshold for each category. For more information about auto response, see Setting Up Auto Response.
NOTE: If you have a hierarchical knowledge base, some categories have subcategories. You can modify both categories and subcategories to achieve the results you require. |
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