Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Process of Administering and Maintaining Siebel Smart Answer >

Creating Additional Categories

You can add more categories to a knowledge base. Make a copy of your existing knowledge base file by creating a back up in the Siebel Smart Answer Administration Tool, adding a new category in the Category Tab, retraining the knowledge base, and exporting and then importing it into Siebel.

To add an additional category to your knowledge base

1. Open the Siebel Smart Answer Administration Tool.
2. Navigate to the Overview Tab and select Create Backup. Save the backup file in a location of your choosing and name it as a .sab (Smart Answer Backup) file.
3. Navigate to the Category View/Edit Tab, and then select Add Category. Specify the parent node, the name of the new category, and the description. ID is filled in automatically and threshold is optional.
4. Review the corpus, and add text to the corpus for the new category by going to the Corpus Browse Tab and either assigning existing corpus entries to the category, or adding new entries by hand and assigning them to the new category.
5. Perform the Knowledge Base Benchmark, and Analysis workflow to apply learning to the new category.

   For more information on using the Benchmark and Analyze Work Flow, see Creating a Knowledge Base Model Using the Benchmark and Analyze Work Flow.

6. When you are finished, move the knowledge base back to the \fs\smartanswer\import directory.
7. Import the new category to your catalog, or add the new category manually to the catalog.