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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Scheduling Maintenance for the Knowledge Base Model > Synchronizing the Knowledge Base Categories and ThresholdsEach time a new knowledge base model is pushed to the Siebel Smart Answer Manager, the confidence thresholds must be updated for auto-response inside Siebel Email Response. Because the knowledge base model will change at least once a day due to scheduled maintenance, synchronization must be done at least once a week. Synchronization will also push any updates made in the Siebel application to the categories into the Siebel Smart Answer Administration Tool and the knowledge base. NOTE: If changes are made to the categories inside the Smart Answer Administration Tool, then a knowledge base file must be exported and then imported into Siebel. |
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