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Scheduling Maintenance for the Knowledge Base Model

In order to incorporate feedback into the Siebel Smart Answer knowledge base model, the NLP engine needs to rebuild the knowledge base model each night. Additionally, any changes made to the catalog or feedback requests sent for new categories from within the Siebel application, will not be immediately reflected when the Siebel Smart Answer Engine is run. The scheduled maintenance will:

• Synchronize the Siebel Smart Answer Administration Tool data model with the Siebel Catalog data model.
• Incorporate the Siebel Smart Answer feedback from the last 24 hours into the new knowledge base data model.
• Re-adjust thresholds based on Target Accuracy for the new model.
• Rebuild a new model that will become the production Siebel Smart Answer knowledge base model.
• If there are more than 500,000 entries in the knowledge base corpus, the Smart Answer Engine will remove duplicate entries and retain the most recent entries for each category. This action ensures that the categorization time is less than a second. It also tunes the knowledge base model to the most recent activities in the call center.

To schedule a maintenance window for the Siebel Smart Answer knowledge base model

1. Navigate to the Knowledge Base Status tab.
2. Modify the Auto-rebuild time and select Set.