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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Scheduling Maintenance for the Knowledge Base ModelIn order to incorporate feedback into the Siebel Smart Answer knowledge base model, the NLP engine needs to rebuild the knowledge base model each night. Additionally, any changes made to the catalog or feedback requests sent for new categories from within the Siebel application, will not be immediately reflected when the Siebel Smart Answer Engine is run. The scheduled maintenance will:
To schedule a maintenance window for the Siebel Smart Answer knowledge base model |
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