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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Exporting the Knowledge BaseAfter the final knowledge base model is built and has been tuned adequately, the category set needs to be exported for import into Siebel so that the catalog inside Siebel and the category set inside the Siebel Smart Answer Administration Tool are the same. To export your knowledge base categories for import into Siebel Smart Answer
For more information on how to import the knowledge base file, see Importing the Knowledge Base File. |
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