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Exporting the Knowledge Base

After the final knowledge base model is built and has been tuned adequately, the category set needs to be exported for import into Siebel so that the catalog inside Siebel and the category set inside the Siebel Smart Answer Administration Tool are the same.

To export your knowledge base categories for import into Siebel Smart Answer

1. Navigate to the Category Overview tab and select Export Categories.
2. Save the knowledge base .xml file to the shared Siebel File system under the location configured while installing the Siebel Smart Answer connector. For more information on configuring the knowledge base file import location, see the Siebel Smart Answer Connector Guide on the Siebel Bookshelf.

For more information on how to import the knowledge base file, see Importing the Knowledge Base File.