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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Querying the Knowledge Base ModelAfter the final knowledge base model is built, a good practice is to validate the knowledge base model by testing it on a small sample of emails for which the desired category is already known. There are two methods for doing this: Validate Your Knowledge Base Model with Single Query ModeSingle query mode is useful for dynamic validation of your knowledge base model. In this mode you can type in text or copy in email text to see how the knowledge base model will categorize it. To validate your knowledge base model using single query mode
Validating Your Model with Batch Query ModeIf you have several test queries, they can be placed in a CSV file with at least two fields: Categories, and Body. The file can be thought of as a key or a test to see how well your knowledge base model does on new emails that were not part of the training set. For more information on the available fields, see Expected Format for a Bulk Import CSV file. To validate your knowledge base model using batch query mode
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