Siebel Developer's Reference > Business Component Classes > CSSBCServiceRequest Class >

Dependencies and Limitations

The Entitlement Verification and Commit Time business services depend on the fields and functionality that the Service Request module provides. The CSSBCEntitlement class and the CSSCommitTimeService class interact frequently with the CSSBCServiceRequest class.

Siebel CRM sets the contact as the recipient when it creates correspondence for a service request. To support this configuration, the Primary Contact Address Id field must be active in the Service Request business component.

The CSSBCServiceRequest class requires the Status field and Sub-Status field.