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Specifying Relationships in Organization Charts

The Contact Relationship Type applet user property specifies a list of relationship types that indicate the contact possesses a line of influence. The value for this user property must specify one or more relationship types. You can use a comma and a space to separate multiple relationship types. For example:

Influencer, TAS Influencer

The CONTACT_RELATIONSHIP_TYPE list of values typically provides these types.

If the user presses and holds down the CTRL key, and then drags one box in an organization chart and drops it on another box, then the value of this applet user property populates the RELATION_TYPE_CD column of the S_CONTACT_REL table. This table is the intersection table that resides between the Contact and Contact Relationship business components. For example, if the user drags and drops Box A in an organization chart onto Box B, then:

• The CONTACT_ID column identifies the row ID of Box A.
• The REL_CONTACT_ID column identifies the row ID of Box B.

You can configure Siebel CRM to modify the values for this user property, but not to deactivate it or create a new instance of it.

For more information, see How This Book Describes the User Property Format.