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Supported Upgrade Paths for Siebel CRM Version 8.2.2.x

Table 6 lists supported upgrade paths for Siebel CRM version 8.2.2.x. For more information on terminology, see Terms Used in This Guide.

Table 6. Supported upgrade paths for Siebel CRM version 8.2.2.x
Present Release Version
Targeted Upgrade Version
Upgrade Approach
Upgrade Tasks

Siebel CRM version 7.5.3 through Siebel CRM version 7.7.2 (SEA repository)

Siebel CRM version 8.2.2.4 (SIA repository)
  • Full database upgrade is required.
  • Two-step repository upgrade.

You must perform a two-step repository upgrade:

  1. Upgrade Siebel CRM version 7.5.3 through Siebel CRM version 7.7.2 (SIA repository) to Siebel CRM version 8.1.1 (SIA repository)
  2. Upgrade from Siebel CRM version 8.1.1 (SIA repository) to Siebel CRM version 8.2.2.4 (SIA repository).

Siebel CRM version 7.8.2 (SIA and SEA repository)

Siebel CRM version 8.2.2.4 (SIA repository)
  • Full database upgrade.
  • Single-step upgrade.
  1. Perform a full database upgrade. A Development environment upgrade and a Production environment upgrade) is required.
  2. You can directly upgrade to Siebel CRM version 8.2.2.4. It is a single-step upgrade and post-upgrade process.
  3. The New Customer repository generated through a three-way repository merge contains all the innovation pack content of Siebel CRM version 8.2.2.4.

Siebel CRM version 8.0 (SIA and SEA repository)

Siebel CRM version 8.2.2.4 (SIA repository)

Siebel CRM version 8.1.1 (SIA and SEA repository)

Siebel CRM version 8.2.2.4 (SIA repository)

Siebel CRM version 8.2 (SIA repository)

Siebel CRM version 8.2.2.4 (SIA repository)

Siebel CRM version 8.2.1 (SIA repository)

Siebel CRM version 8.2.2.4 (SIA repository)
  • Full database upgrade.
  • Single-step upgrade.
  1. Perform a full database upgrade. A Development environment upgrade and a Production environment upgrade) is required.
  2. You can directly upgrade to Siebel CRM version 8.2.2.4. It is a single-step upgrade and post-upgrade process.
  3. The New Customer repository generated through a three-way repository merge contains all the innovation pack content of Siebel CRM version 8.2.2.4.

Siebel CRM version 8.2.2.0 through Siebel CRM version 8.2.2.3 (SIA repository)

Siebel CRM version 8.2.2.4 (SIA repository)
  • Patch installation.
  • Incremental repository merge.
  1. Run Oracle Universal Installer (OUI) patch installer to apply the Siebel CRM version 8.2.2.4 SIA patch.

    NOTE:  Siebel innovation pack content is not included in the patch.

  2. If you intend to use Open UI and new features included from the Siebel CRM version 8.2.2.4 innovation pack then you must import it using incremental repository merge. For more information on incremental repository merge, see Performing the Siebel Incremental Repository Merge.

    
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