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Siebel Email Administration Guide > Administering Siebel Communications Server for Siebel Email Response > About Setting Up Siebel Communications Server for Siebel Email Response > About Setting Up Siebel Communications Server for Nonreal-Time Email ProcessingWhen you use nonreal-time email processing, Communications Inbound Receiver monitors email accounts (email addresses) by using communications driver profiles to check for inbound messages. For information about enabling nonreal-time processing, see Enabling Nonreal-Time Email Processing. When Communications Inbound Receiver detects an inbound email, it gets the email from the email server, converts the email into event data, and creates a server request for the Server Request Broker component to inform Communications Inbound Processor of the new event. Communications Inbound Processor uses workflows to process and route the event. Communications Outbound Manager uses communications driver profiles to handle outbound communications to customers. You set up communications drivers and profiles to connect the Siebel Server to your email server. Communications drivers. Drivers specify the protocol to use to access the email server, and driver parameters control the behavior of each driver. For example, the Internet SMTP/POP3 Server driver logs in to the POP3 server and checks for new email at an interval that you set in the PollingInterval driver parameter. You can use the same communications driver for different purposes. For example, you can use the same communications driver to perform the following tasks:
Although you can use the same communications driver for multiple purposes, make sure that you set up a unique email address and response group for each group and purpose. NOTE: Changes that you make to a communications driver's parameters affect everyone who uses that driver. Therefore, it is recommended that the person in your organization who maintains communications drivers makes or approves all changes. Communications driver profile. A driver profile specifies a specific mailbox for monitoring and rules (profile parameter overrides) for the way the driver behaves while monitoring that mailbox. Communications drivers and profiles for Siebel Email Response enable Communications Inbound Receiver to monitor mailboxes for inbound messages. Other communications channels, such as voice, use different communications drivers and profile types. Each communications driver profile for Siebel Email Response processes both incoming and outgoing email. Therefore, you must configure each driver profile for both. To set up Siebel Communications Server for Siebel Email Response:
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