This chapter provides information about Siebel Email Response workflows. It includes the following topics:

• About Processing Email with Siebel Workflow
• About Process Properties for Siebel Email Response
• About Modifying Process Properties for Siebel Email Response
• Preconfigured Workflow Processes for Siebel Email Response
• eMail Response - Process Message Workflow
• eMail Response - Process Service Request Workflow
• eMail Response - Response Workflow
• eMail Response - Client Send Email Workflow
• Managing Workflow Processes and Subprocesses
• Running the Process Simulator
• Process of Modifying Workflow Processes