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Siebel Email Administration Guide > Managing Workflows for Siebel Email Response >
About Modifying Process Properties for Siebel Email Response
You can modify process properties in the following ways: Process properties for Siebel Business Process Designer. If you modify process properties in the Process Properties view, then the changes apply to all instances of the workflow. Input arguments for response groups for Siebel Communications Server. You can override process properties using input arguments for response groups. This override applies only to messages that are processed using that response group. For more information, see Process of Setting Up Response Groups. In the eMail Response - Process Message workflow, you can change the process properties in a typical Siebel Email Response deployment. Table 16 shows the process properties for the workflow.
Table 16. Process Message - Process Properties
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AckTextTemplateName |
Email Response - Auto Acknowledge |
The name of the template for an auto-acknowledgement message. This process property is used for plain text email messages. |
AckHtmlTemplateName |
Email Response - Auto Acknowledge |
The name of the template for an auto-acknowledgement message. This process property is used for HTML email messages. |
Catalog Name |
KB |
The name of the catalog that stores the solutions and templates that you use to respond to inbound messages. |
CommOutboundMgrName |
None |
The name of the Siebel Server on which the Communications Outbound Manager runs. |
Commit Time Entitlement ID |
None |
The workflow calculates the appropriate commit time by using an entitlement. |
Enable Assignment Manager |
False |
Set to True to enable Assignment Manager for email routing. |
Enable Test Mode |
False |
Set to True to enable test mode so that you can use the workflow in the Process Simulator. You must also specify the XMLTestFileName process property. |
Enable Lookup Sender By Organization |
False |
Set to True to restrict contact lookup to a specific organization. |
XmlTestFileName |
None |
The file path and file name of the XML file that is used for test mode. |
Disable Auto Acknowledgement |
False |
Set to True to disable sending auto-acknowledgement email. This property is actually a response group input argument. |
In the eMail Response - Process Service Request workflow, you can change the process properties in a typical Siebel Email Response deployment. Table 17 shows the process properties for the workflow.
Table 17. Process Service Request - Process Properties
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SRHelpAckName |
Email Response - SR Help |
The template that is used to respond when the Help keyword is processed. |
SRQueryAckName |
Email Response - SR Query |
The template that is used to respond when the Query keyword is processed. |
SRStatusAckName |
Email Response - SR Status |
The template that is used to respond when the Status keyword is processed. |
SRStatusErrorAckName |
Email Response - SR Status Error |
The template that is used to respond when the Status keyword is processed and an error is detected. |
SRSubmitAckName |
Email Response - SR Submit |
The template that is used to respond when the Submit keyword is processed. |
SRUpdateAckName |
Email Response - SR Update |
The template that is used to respond when the Update keyword is processed. |
SRUpdateErrorAckName |
Email Response - SR Update Error |
The template that is used to respond when the Update keyword is processed and an error is detected. |
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