| Oracle® Beehive Conferencing Release 2 (2.0.1.8) Part Number E25458-03 |
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PDF · Mobi · ePub |
| Oracle® Beehive Conferencing Release 2 (2.0.1.8) Part Number E25458-03 |
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PDF · Mobi · ePub |
This chapter describes how to troubleshoot you Oracle Beehive Conferencing application. It also includes the known issues, limitations, and resolved issues in Oracle Beehive Conferencing.
This chapter includes the following topics:
This section contains the following topics:
I'm using a CalDAV application, why can't I schedule a Beehive conference?
Why doesn't the team workspace meeting that I created, show up in my conference list?
Why does the conference I clicked to join say it has been deleted?
Why doesn't the conference I am supposed to join appear in the Conference List?
I'm not able to see the conference recording in my workspace. How can I fix this?
I'm having trouble playing back a recording. How can I fix this?
The version information for the Beehive Conferencing Web Center and the Beehive Conferencing application can be found in the following manner:
In the Oracle Beehive Conferencing Web Center, the footer of the page has an About link. Click About and view the version information in the page that comes up.
Within a running conference, click the Help/About icon (it looks like a question mark) in the top information toolbar of the viewer's display. In the window dialog that comes up, the version information about this client appears. That window also includes the copyright information and a link to the Oracle Beehive Conferencing Online Help.
Verify that the e-mail address you are inviting to the conference is:
onlineconference
If you are still unable to schedule the conference, it may be that your administrator has changed the address. Check with your system administrator to verify the current online conference e-mail address.
By design, if you scheduled a team workspace conference from your Calendar in the Oracle Beehive Extensions for Outlook client, it will not appear in the conference list in Beehive Conferencing unless you, the host, are also listed as an attendee. Thus, to ensure your team workspace conferences appear in the list, you must add yourself to the attendee list when creating a scheduled conference in a team workspace in your Calendar. (This is particularly true when neither the workspace nor the workspace participant group is invited).
You may need to refresh the Conference List view to ensure you are viewing the current view, since the conference may now have started or moved within the start time range. Click Refresh and your conference should appear with the Join link.
If the conference still does not allow you to join, it is likely that the host has not yet started the conference or that you are outside the start time range. If the conference has been scheduled, but not started, it should remain in the Upcoming Conferences portion of the list.
For more information on how to join a conference using the Conference ID or the host's e-mail address, see "How do I join a conference with the Conference ID and Conference Key?"
Most likely, the host has cancelled the conference. You can also check the conference details from the Beehive Conferencing Web Center. For more information, see the section "How do I view a list of conferences I'm attending/hosting?."
Occasionally, a conference may have been changed or canceled by the host, or you were not added as an attendee. In these cases, the conference you expected to join would not appear in the Conference List (conferences currently in progress). You can also check conference details from the Beehive Web Conferencing center. For more information, see the section "How do I view a list of conferences I'm attending/hosting?."
If the host rescheduled or created a new conference, it could be that it has not yet occurred. In this case, it should appear in the Upcoming Conferences list.
If your conference does not appear in either list, and your are invited to a conference in progress or upcoming, you may need to refresh the list. Click Refresh to ensure you are viewing all conferences to which you are invited.
Oracle Beehive Conference recordings are added to a workspace after the conference has ended. It may take several minutes for the conference recording to appear in your workspace folder.
Contact your administrator if you experience any issues with accessing the recording.
It is likely that you are having problems with the media player (or codec) that was installed with the Oracle Beehive Conference application. (See the section "How do I play back a recording?"). You can download the media player plug-in available from the Oracle Beehive Central Downloads center. See the section "Do I need to install the media player plug-in?."
Contact your administrator if you experience further issues after installing the media player plug-in.
It is possible that some users do not have permission to speak. In these cases, the host should grant users speaker rights so that they can be heard. However, this may also be due to problems with users' microphones, or mute/sound settings.
Although the voice chat feature is available, it is currently recommended for small team collaboration only, to a maximum of a dozen active speakers at any one time. Voice chat can support several many more users listening to a conference, but more than a dozen active speakers may lead to voice quality degradation. Stopping and restarting the voice chat may be necessary to reset the voice quality again.
This section contains the following known issue in this release:
Pause and Resume Functions Disabled on Mac
Problems To Start a Conference with "Use Browser Settings" In Java Control Panel
Bug 945947. Due to recording-related issues occuring for users running a Beehive Conference on a Mac computer, the ability to pause and resume recording has been disabled. However, the Beehive Conferencing menu and console still show the pause function on a Mac, and user actions are still recorded and appear in the recorded file.
Bug 9694924 and Bug 10124394. Users with incorrect proxy settings may have problems launching a conference, since access to www.java.com is required to update Java. If you have any issues while launching a conference, configure your proxy settings manually in the Java Control Panel.
This section contains the following issues that have been resolved in this release:
This section contains the following voice conferencing related issues:
Unable to Start Voice Conferencing After Network Reconnection
Voice Doesn't Appear To Be Started For Host, Even When Enabled for Attendees
Bug 8437494. During a voice conference, the speaker's voice would sometimes be heard extremely choppy, as an echo, or tended to fade out gradually. Voice quality has been restored.
Bug 7604011. If the host lost network connection during a voice conference, the voice conferencing service could not start, even after the connection was restored. If an invitee lost network connection during a voice conference, the voice conference service may not have been available for the invitee after the connection was restored.
Bugs 7503592. In some cases, when the host started a voice conference, the voice controls may not have been enabled on the host's view (a visual indication that the voice conference was not started). However, the voice conference had actually started on the attendees' view.
Bug 7489473. A voice conference held with several attendees in various locations may have been able to hear, but not be heard by attendees in the other locations.
This section contains the following conference viewing related issues:
Bug 8444081. Users could not zoom the viewing window out by a ratio larger than the fit-to-window ratio.
Bug 8398148. When presenting a Microsoft® PowerPoint® presentation, some arrow lines and shapes were not visible on the viewer's session.
This section contains the following resolved issues that are related to the host starting and ending a conference:
Bug 8416506. When the host started a conference with a large number of attendees, the Conference Details window took significant time to appear.
Bug 7722349. When the host ended a conference, the same conference may still have appeared for all attendees as running. As a result, attendees saw an error when attempting to join the conference.
This section contains the following resolved issue related to conference recording:
Cannot Open or Download Conference and Audio Recording (.ASF) Files
Bug 9157456. Users of Oracle Beehive Extension for Outlook or Oracle Beehive Extensions for Explorer cannot download or open .asf (Advanced Streaming Format) recording files from the 2.0 Beehive server. The file is not downloaded completely. Moreover, upon attempting to open in Windows Media Player, the player displays an error message that the file format is not supported or another codec is needed. This occurs for conference recording files as well as .asf files of audio recordings.
As a workaround, access WebDAV to download and play back the .asf conference recording file.
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