2 Configuring Business Operations

In Oracle Communications Billing and Revenue Management (BRM) Business Operations Center, you configure jobs to perform the following business operations:

To configure the preceding operations, you must be assigned the appropriate role. The following table shows the operations that each role can configure:

Role Operations
BOC Super Admin
  • Billing
  • Collecting payments

  • Invoicing

  • Generating general ledger reports

  • Synchronizing product catalogs

  • Refunding payments

Operations Billing Admin
  • Billing
  • Invoicing

Operations Finance Admin
  • Billing
  • Invoicing

  • Refunding payments

Operations Pricing Sync Admin
  • Synchronizing product catalogs

For more information, see "About Roles".

Running Billing

To bill your customers, you run a billing operation. To run the operation, you create a billing job.

To create a billing job:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. In the Categories column, click Billing.

  3. Click New.

    The job creation wizard appears.

  4. In the Name field, enter a name for the job.

    Note:

    You cannot use the name of an active job. You can, however, reuse the name of a job that has ended or that was deleted.
  5. (Optional) In the Tag field, enter one or more descriptive terms to use to search for the job.

    Note:

    Tags are not case sensitive.
  6. (Optional) Select Notify when complete and enter your email address to get an email notification when the job is completed.

  7. In the Frequency section, select when the job is to run:

    • To run the job only once, select One Time.

    • To run the job recurrently, select Repeats.

  8. (Optional) To view the job in a calendar-like view, click View timeline with this job included.

    The timeline displays completed and upcoming jobs in a scrolling, calendar-like view. You can use this view to see whether you scheduled your job to run during a blackout period or to run at the same time another job is running.

    See "Viewing Jobs in the Timeline" and "Creating a Blackout Period".

  9. Click Attributes.

    The Attributes page appears.

  10. Select the status of the accounts to bill.

    Note:

    You must select at least one status.
  11. Select the payment method of the accounts to bill.

    The payment method is the way customers pay their bills.

    Note:

    You must select at least one payment method.
  12. (Optional) Select one or more billing segments to which the accounts to bill belong.

    A billing segment is a bill unit category. Select the billing segments that contain the bill units you want to bill.

  13. In the Billing due date occurs section, select the billing due date that determines which accounts are included in the job.

    Do one of the following:

    • To bill accounts whose billing due date is on or a day before the day the job is run, select On or before day this job runs.

    • To bill accounts whose billing due date is a specified number of days before the date the job is run, select N days or earlier before this job runs and enter a numeric value for N.

    • To bill accounts based on their billing day, select On specific days of month, and specify one or more days of month. The job will include all accounts whose billing day of the month is selected.

      Note:

      If you selected one or more billing segments, you cannot specify a specific day of month as the billing due date.
  14. Click Done.

Collecting Payments

To collect payments from your customers, you run a payment collection operation. To run the operation, you create a payment collection job.

To create a payment collection job:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. In the Categories column, click Payment Collections.

  3. Click New.

    The job creation wizard appears.

  4. In the Name field, enter a name for the job.

    Note:

    You cannot use the name of an active job. You can, however, reuse the name of a job that has ended or that was deleted.
  5. (Optional) In the Tag field, enter one or more descriptive terms to use to search for the job.

    Note:

    Tags are not case sensitive.
  6. (Optional) Select Notify when complete and enter your email address to get an email notification when the job is completed.

  7. In the Frequency section, select when the job is to run:

    • To run the job only once, select One Time.

    • To run the job recurrently, select Repeats.

  8. (Optional) To view the job in a calendar-like view, click View timeline with this job included.

    The timeline displays completed and upcoming jobs in a scrolling, calendar-like view. You can use this view to see whether you scheduled your job to run during a blackout period or to run at the same time another job is running.

    See "Viewing Jobs in the Timeline" and "Creating a Blackout Period".

  9. Click Attributes.

    The Attributes page appears.

  10. Select the status of the accounts to collect payments from.

    Note:

    You must select at least one status.
  11. Select the payment methods of the accounts to collect payments from.

    The payment method is the way customers pay their bills.

    Note:

    You must select at least one payment method.
  12. In the Accounts with payment collection date occurring section, select the payment collection date for the accounts. Do one of the following:

    • To include accounts whose payment collection date is on or a day before the day the job is run, select On or before day this job runs.

    • To include accounts whose payment collection date is a specified number of days before the job is run, select N days or earlier before this job runs and enter a numeric value for N.

  13. (Optional) To deposit all preauthorized credit card and direct debit transactions made within the last 30 days (from yesterday), select Settle previously authorized one-time payment.

  14. Click Done.

Generating Invoices

To generate invoices for your customers, you run an invoicing operation. To run the operation, you create an invoicing job.

To create an invoicing job:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. In the Categories column, click Invoicing.

  3. Click New.

    The job creation wizard appears.

  4. In the Name field, enter a name for the job.

    Note:

    You cannot use the name of an active job. You can, however, reuse the name of a job that has ended or that was deleted.
  5. (Optional) In the Tag field, enter one or more descriptive terms to use to search for the job.

    Note:

    Tags are not case sensitive.
  6. (Optional) Select Notify when complete and enter your email address to get an email notification when the job is completed.

  7. In the Frequency section, select when the job is to run:

    • To run the job only once, select One Time.

    • To run the job recurrently, select Repeats.

  8. (Optional) To view the job in a calendar like view, click View timeline with this job included.

    The timeline displays completed and upcoming jobs in a scrolling, calendar-like view. You can use this view to see whether you scheduled your job to run during a blackout period or to run at the same time another job is running.

    See "Viewing Jobs in the Timeline" and "Creating a Blackout Period".

  9. Click Attributes.

    The Attributes page appears.

  10. Select the payment method of the accounts to be invoiced.

    The payment method is the way customers pay their bills.

    Note:

    You must select at least one payment method.
  11. In the Accounts with billing cycle ending section, select the billing cycle end date for the accounts. Do one of the following:

    • To include accounts whose billing cycle ends on or a day before the day the job is run, select On or before day this job runs.

    • To include accounts whose billing cycle ends a specified number of days from the date the job is run, select N days or earlier before this job runs and enter a numeric value for N.

  12. Select the type of invoice to generate:

    • To list only bill items, select Summary.

    • To list the bill items for the bill unit and the events that have currency balance impacts greater than zero, select Details.

  13. Click Done.

Generating General Ledger Reports

To generate general ledger reports, you run a general ledger report operation. To run the operation, you create a general ledger job.

To create a general ledger job:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. In the Categories column, click General Ledger.

  3. Click New.

    The job creation wizard appears.

  4. In the Name field, enter a name for the job.

    Note:

    You cannot use the name of an active job. You can, however, reuse the name of a job that has ended or that was deleted.
  5. (Optional) In the Tag field, enter one or more descriptive terms to use to search for the job.

    Note:

    Tags are not case sensitive.
  6. (Optional) Select Notify when complete and enter your email address to get an email notification when the job is completed.

  7. In the Frequency section, select when the job is to run:

    • To run the job only once, select One Time.

    • To run the job recurrently, select Repeats.

  8. (Optional) To view the job in a calendar-like view, click View timeline with this job included.

    The timeline displays completed and upcoming jobs in a scrolling, calendar-like view. You can use this view to see whether you scheduled your job to run during a blackout period or to run at the same time another job is running.

    See "Viewing Jobs in the Timeline" and "Creating a Blackout Period".

  9. Click Attributes.

    The Attributes page appears.

  10. Specify the reporting period, which determines which bills are included in the job.

  11. Select the G/L segment.

    A G/L segment is a user-defined group that includes data for specific brands or sets of customers.

  12. From the Types of Reports to Generate, select the revenue type to include in the report.

  13. (Optional) Do one of the following:

    • To include currency values in the report, select Currency.

    • To include noncurrency values, select Non Currency.

    You can include both in your report.

  14. (Optional) To review and edit the report, do not select Post G/L Revenue.

  15. Do one of the following:

    • To list the balance impacts for G/L debit and credit accounts by resource (such as Currency, Non Currency, All Resource) for a time period and bill type you specified in the preceding steps, select Summary.

    • To list the balance impacts for G/L debit and credit accounts by customer account for a time period and bill type you specified in the preceding steps, select Detail.

  16. Click Done.

Synchronizing Product Catalogs

Different catalogs or plans for different pricing components such as charge offers, discount offers, packages, and so on are stored in the BRM server. But the customer cannot access the BRM server to update the catalogs.

To update these catalogs in the BRM server, you create a product catalog sync job.

To synchronize a product catalog:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. In the Categories column, click Product Catalog Sync.

  3. Click New.

    The job creation wizard appears.

  4. In the Name field, enter a name for the job.

    Note:

    You cannot use the name of an active job. You can, however, reuse the name of a job that has ended or that was deleted.
  5. (Optional) In the Tag field, enter one or more descriptive terms to use to search for the job.

    Note:

    Tags are not case sensitive.
  6. (Optional) Select Notify when complete and enter your email address to get an email notification when the job is completed.

  7. In the Frequency section, select when the job is to run:

    • To run the job only once, select One Time.

    • To run the job recurrently, select Repeats.

  8. (Optional) To view the job in a calendar-like view, click View timeline with this job included.

    The timeline displays completed and upcoming jobs in a scrolling, calendar-like view. You can use this view to see whether you scheduled your job to run during a blackout period or to run at the same time another job is running.

    See "Viewing Jobs in the Timeline" and "Creating a Blackout Period".

  9. Click Attributes.

    The Attributes page appears.

  10. Specify the synchronization parameter, which determines which catalog will be synchronized.

    You can either synchronize the entire catalog or select specific elements of the catalog to synchronize.

    For more information on the catalog elements, see PDC Online Help.

  11. Specify the synchronization period.

  12. Click Done.

Refunding Payments

To refund payments to your customers, you run a refund operation. To run the operation, you create a refund job.

To create a refund job:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. In the Categories column, click Refunds.

  3. Click New.

    The job creation wizard appears.

  4. In the Name field, enter a name for the job.

    Note:

    You cannot use the name of an active job. You can, however, reuse the name of a job that has ended or that was deleted.
  5. (Optional) In the Tag field, enter one or more descriptive terms to use to search for the job.

    Note:

    Tags are not case sensitive.
  6. (Optional) Select Notify when complete and enter your email address to get an email notification when the job is completed.

  7. In the Frequency section, select when the job is to run:

    • To run the job only once, select One Time.

    • To run the job recurrently, select Repeats.

  8. (Optional) To view the job in a calendar-like view, click View timeline with this job included.

    The timeline displays completed and upcoming jobs in a scrolling, calendar-like view.You can use this view to see whether you scheduled your job to run during a blackout period or to run at the same time another job is running.

    See "Viewing Jobs in the Timeline" and "Creating a Blackout Period".

  9. Click Attributes.

    The Attributes page appears.

  10. Select the status of accounts to give refunds to.

  11. Select the payment methods of the accounts to give refunds to.

  12. Click Done.

Creating a Blackout Period

A blackout period is a time period in the future during which you cannot create a one-time job scheduled to run in the blackout period. Any instances of a recurring job falling in the blackout period will not run. You define a blackout period during preplanned system maintenance. You can run the job later. See "Rerunning Failed Jobs".

Note:

You cannot create a one-time job that is scheduled to run in a blackout period.

See "Creating a Blackout Period".

To create a blackout period:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. Click Schedule Blackout Period.

    The Schedule Blackout Period dialog box appears.

  3. In the Title field, enter a name for the blackout period.

  4. Specify the time range of the blackout period.

  5. (Optional) In the Description field, enter information about the blackout period.

  6. Click Create.

    The blackout period is displayed only in the timeline. It appears as a gray bar at the bottom of the timeline.

    For more information, see "Viewing Jobs in the Timeline".

Deleting a Blackout Period

You can delete a blackout period scheduled for the future. All the occurrences of a job in a blackout period run as scheduled after you delete the blackout period.

To delete a blackout period:

  1. Click the Jobs icon.

    The Jobs page appears.

  2. Click the Job Timeline icon.

    The job timeline appears.

  3. Right-click the blackout period, and select Delete.

  4. Click Confirm.