1 Getting Started with Business Operations Center

You use Oracle Communications Billing and Revenue Management (BRM) Business Operations Center to create, schedule, and view the results of the following operations:

• Billing: Finds accounts that need to be billed; calculates the balance due for each bill unit in the accounts, including all usage and cycle fees; and creates a bill for the balance due.

• Collecting payments: Collects the balance due for accounts that use payment card (credit or debit card) or direct debit payment methods.

• Invoicing: Generates invoices that list the events that were charged for and the customer's total account balance.

• Generating general ledger reports: Generates general ledger reports to collect general ledger data for general ledger accounts.

• Synchronizing product catalogs: Synchronizes the catalogs stored in the BRM server with updated values from customers.

• Refunding payments: Finds accounts that have refund items, and makes online refund transactions.

• Tracking business trends: Shows business trends based on data generated by the preceding operations.

About Using Browser Commands with Business Operations Center

To avoid losing data, do not use browser commands, such as Back, Forward, and Refresh.

About Roles

The following table lists the user roles that provide access to Business Operations Center functionality. A user's role determines what tasks the user can perform in Business Operations Center.

Role	Description
BOC Super Admin	Create, edit, delete, deactivate, and reactivate billing, collecting payment, invoicing, general ledger, synchronizing product catalog, and refund operations. Resolve failures in payments from the Home page. Have read access to the Dashboard page. Create users and assign roles to them.
Operations Billing Admin	Create, edit, delete, deactivate, and reactivate billing and invoicing operations.
Operations View	Have read access to the Job History page, job timeline, and failed BRM payment transactions in the Home page.
Operations Finance Admin	Create, edit, delete, deactivate, and reactivate operations to collect payments, generate general ledger reports, and refund payments. Resolve payment failures from the Home page. Have read access to the Home and Job History pages and the job timeline.
Finance View	Have read access to the Dashboard page.
Operations Pricing Sync Admin	Create, edit, delete, deactivate, and reactivate product catalog sync operations. Have read access to the Job History page and job timeline.