Setting Up Returned Material Authorization

This chapter provides an overview of Returned Material Authorization (RMA) and discusses how to:

Set up RMA defaults.
Set up RMAs.
Run the RMA - Update Sales Order Status program.
Run the RMA Purge program.

Understanding Returned Material Authorization

A RMA is an approval from the supplier for the customer to return inventory for credit, replacement, or repair. The system creates an authorization number for the supplier to track the return of the inventory. This is also known as Returned Goods Authorization (RGA).

When you create a RMA, you can create a purchase order to receive the old product and a sales order to ship a replacement. Or instead of shipping a replacement product, you can create a credit order. You can indicate how the system creates purchase orders and sales orders by setting up processing options for versions of Sales Order Entry (P4210) and Purchase Orders (P4310) and specifying those versions in the Return Material Authorization Defaults (P40052).

Generic Business Example

A computer company sells a laptop computer with a six-month warranty to customer 123. Customer 123 calls three months later because the laptop computer is broken. The computer company creates a RMA, which automatically creates a sales order and purchase order. The company use the sales order to ship out a new computer and the purchase order to track the receipt of the broken computer. It is the computer company's policy not to bill the customer if the broken computer is received within 20 days. After 20 days, the customer is billed for the new computer. The customer returns the broken laptop computer within 20 days, so the sales order is canceled once it is ship confirmed.

This example provides a single tracking transaction and allows the company to relate a sales order and purchase order to the transaction for reference.

Setting Up RMA Defaults

This section provides an overview of RMA defaults and discusses how to:

Set up processing options for Returned Material Authorization Revisions (P400511).
Set up RMA Defaults.

Understanding RMA Defaults

When you set up RMA default information, you identify to the system that you want the system to reserve and release parts for shipment using the default data based on the service type, model, parts recommendation, RMA type, and service provider. You can enter RMA default information for purchase orders, credit orders, and sales orders.

The system retrieves the address book information from the Work Order Master File table (F4801) that is created when you enter a service order.

When you enter a RMA from a service order, the system retrieves the service provider information from the service order. If you enter a RMA directly from the menu, the system does not provide the service provider. From the menu, the system uses the Ship To as the default value for the customer.

On the Search Sequences form, define the order that you want the system to use to search for a match between the call and routing rules. The system uses a hierarchical search method, from most specific to most general. To include fields in the hierarchical search, complete them with a Y or N.

Form Used to Set Up RMA Defaults

Form Name	FormID	Navigation	Usage
Return Material Authorization Defaults Revisions	W40052B	Daily Sales Order Management Processing menu (G4210), Additional Order Processes (G4212), Return Materials Authorization Defaults Click Add on Work with Return Material Authorization Defaults.	Set up RMA defaults.

Form Name

FormID

Navigation

Usage

Return Material Authorization Defaults Revisions

W40052B

Daily Sales Order Management Processing menu (G4210), Additional Order Processes (G4212), Return Materials Authorization Defaults

Click Add on Work with Return Material Authorization Defaults.

Set up RMA defaults.

Setting Processing Options for Return Material Authorization Revisions (P400511)

Use these processing options to set system default values, control which fields are edited, control system processing, and specify versions.

Defaults

These processing options control the default information that the system uses when working with RMA revisions.

1. Default RMA document type	Enter a user-defined code (UDC) 00/DT for the default RMA document type. For example: R8 or R9.
2. Work Order Number to the Sales Order Subledger field	Specify whether the system enters the work order number in the sales order subledger field. Values are: Blank: Do not enter the work order number in the sale order subledger field. 1: The system enters the work order number to the sales order subledger field.
3. Inventory Item Number from the Service Work Order	Specify whether the system enters the item number into the RMA when receiving parts. Values are: Blank: Do not enter the item number in the receipt. 1: Enter the inventory item number for receipt from the service work order header.
4. Inventory Item Number for Shipment from the Service Work Order	Specify whether the system enters the item number into the RMA when shipping parts. Values are: Blank: Do not enter the item number in the shipping document. 1: Enter the inventory item number for shipment from the service work order header.
5. Equipment Number for Receipt from the Service Work Order	Specify whether the system enters the equipment serial number into the RMA when you receive parts. Values are: Blank: Do not enter the serial number. 1: Enter the serial number into the RMA when you receive parts.
6. Equipment Number for Shipment from the Service Work Order	Specify whether the system enters the equipment serial number into the RMA when you ship parts. Values are: Blank: Do not enter the serial number. 1: Enter the serial number into the RMA when you ship parts.
7. Last Disposition For Credit Memo	Specify the line type of the RMA detail line, when the RMA is created from the sales ledger and a credit memo is created by the RMA. Enter a value from UDC 40/RN.
8. Last Disposition for Warranty Claim	Specify a UDC (40/RN) value that indicates the line type to be used to create the RMA detail line, when the RMA is created from a warranty claim.
9. Last Disposition for Supplier Recovery Claim	Specify a UDC (40/RN) value that indicates the line type to be used to create the RMA detail line, when the RMA is created from a supplier recovery claim.

Edits

These processing options control which fields are required when entering a RMA.

1. Work Order Number	Specify whether the system requires a work order number when entering a RMA. Values are: Blank: Work order number is not required. 1: Work Order Number is required.
2. Request Number	Specify whether the system requires a request number when entering a RMA. Values are: Blank: Request number is not required. 1: Request Number is required.
3. Original Sales Order Number	Specify whether the system requires the original sales order number when entering a RMA. Values are: Blank: Original sales order number is not required. 1: Original sales order number is required.
4. Original Invoice Number	Specify whether the system requires the original invoice number when entering a RMA. Values are: Blank: Original invoice number is not required. 1: Original invoice number is required.
5. Reason Code Required	Specify whether the system requires a reason code when entering a RMA. Blank: Reason code is not required. 1: Reason code is required when the RMA is created. 2: Reason code is required when the disposition is attached.

Process

These processing options control whether the system sends a message of the goods expected to be returned and if the parts list search and select field is displayed in add mode.

1. Send message of the goods expected to be returned

Specify whether the system sends a message of the goods expected to be returned. Values are:

Blank: Do not send a message.

1: Do send a message.

2. Display 'Parts List Search & Select' in Add Mode

Specify whether the system displays the parts list search and select in add mode. Values are:

Blank: Do not display parts list search and select in add mode.

1: Do display parts list search and select in add mode.

Versions

These processing options control the versions called by the program.

1. Sales Ledger Inquiry (P42025)	Enter a version of Credit Memo (P42025) or leave blank to use version ZJDE0001.
2. Quick Customer Add (P01015)	Enter a version of Quick Customer Add (P01015) or leave blank to use version ZJDE0001.
3. Work With Work Orders (P48201)	Enter a version of Work With Work Orders (P48201) or leave blank to use version ZJDE0002.
4. Work With Maintenance Request (P17500)	Enter a version of Work With Maintenance Request (P17500) or leave blank to use version ZJDE0001.
5. OnLine Invoice Inquiry (P42230)	Enter a version of OnLine Invoice Inquiry (P42230) or leave blank to use version ZJDE0001.
6. Shipment Confirmation (P4205)	Enter a version of Shipment Confirmation (P4205) or leave blank to use version ZJDE0001.
7. Purchase Receipts Inquiry (P43214)	Enter a version of Purchase Receipts Inquiry (P43214) or leave blank to use version ZJDE0001.
8. Item Availability (P41202)	Enter a version of Item Availability (P41202) or leave blank to use version ZJDE0001.
9. Item Cross Reference (P4104)	Enter the version of Item Cross Reference (P4104) or leave blank to use version ZJDE0001.
10. Purchase Order Receipt Entry (P4312)	Enter the version of Purchase Order Receipt Entry (P4312) or leave blank to use version ZJDE0001.
11. Open Order Inquiry (P4310)	Enter the version of Open Order Inquiry (P4310) or leave blank to use version ZJDE0001.

Setting Up RMA Defaults

Access the Return Material Authorization Defaults Revisions form.

Service Group

Enter a value for the attribute of a service provider that enables the end user to group the service provider into logical groups, such as regional, type of service provided, billing arrangements.

Repairable Branch/Plant

Enter the branch/plant to which the repairable location belongs. This field displays on the purchase order detail line created from the RMA.

Repairable Location

Enter the area in the warehouse where you receive inventory. The format of the location is user-defined and you enter the location format for each branch/plant.

If a returned inventory item is repairable, the system places the item in a repairable branch/plant. If the returned item is not repairable, the system places the item in a scrap branch/plant.

Scrap Branch/Plant

Enter the business unit is used to generate AR invoices.

Purchase Order Version

Specify the version of Purchase Order Entry (P4310) the system uses to create a purchase order.

Received Lead Time

Enter the value that the system uses to calculate the promised delivery for the returned inventory item number.

Shipping Brn/Plt (shipping branch/plant)

Enter the shipping branch/plant that appears on the sales order detail line.

Shipping Location

Enter the shipping location on the sales order created from the RMA. If left blank, the order detail line is soft committed to the primary location. If a location is specified, the order detail line displays as hard-committed to that location and the Item Location table (F41021) is updated accordingly.

Sales Order Version

Specify the version of Sales Order Entry used to create the sales order.

Setting Up RMAs

This section provides an overview of RMA setup, lists prerequisites, and discusses how to:

Setting processing options for Work with Return Material Authorization (P40051).
Entering returned material authorizations.

Understanding RMA Setup

A Returned Material Authorization is an authorization from the supplier for the customer to return inventory for credit, replacement, or repair. The system creates an authorization number for the supplier to track the return of the inventory. This group of programs assists the user in managing the return of inventory by inventory item numbers.

You can create a purchase order to receive a returned item, which enables you to take advantage of system processes such as receipt routings, warehouse puts, and quality inspections. You can also create a sales order to ship a replacement inventory item to a customer or create a credit order to issue a credit for the return.

With the RMA module, the system can perform these functions:

Trigger invoicing for parts or machines not returned.
Deduct inventory and forecast the reorder level based on usage.
Substitute parts wherever parts numbers are involved (reservation, shipping, receiving, balancing, backorder fulfillment, and so on).

Enter RMA information to manage the return of inventory items for credit or repair. If a customer calls with a defective item claim, you can use the RMA programs to:

Provide an authorization number for the return.
Define a purchase order to record the return of the item.
Define a credit order to credit the customer's account.
Define a sales order to reserve and release items for shipment.
Associate a sales order number or invoice number with a return.
Perform other types of dispositions, such as receiving and reshipping items.

If necessary, the consultant can also enter a service order for repair of the returned item. Additionally, you can use the RMA process to ship replacement items to a customer, service provider, or technician if a service order is referenced in the header of the authorization. When you enter the return material authorization, the system creates a record in the Return Material Authorization table (F40051).

The system uses next numbers to generate the RMA number. The RMA number associates the purchase order with the sales order.

You can enter information for purchase orders or sales orders. You also can select which types of orders that the system generates and enter information for those orders by choosing the appropriate options. For example, if you want the system to generate an invoice, select Sales Order and then On Line Invoice from the Row menu.

Credit Memos

When you enter credit memos, you are creating a reversal for an existing sales order. This action creates a negative amount for the sales order.

When you create a credit memo, the system displays order history (Sales Ledger) information from which you can select entire orders or order detail lines. You can create credit memos from order or order detail line combinations. As you select an order or order detail line, the system pulls the information from the Sales Ledger Inquiry (P42025) to the Return Material Authorization Revisions. When you close Sales Ledger Inquiry, you can review the credit information.

To credit an amount, you must ensure that the line type indicates a credit transaction.

When you create a credit memo, the system accesses S.O Detail Ledger File table (F42199) for order history information.

Note. When you clear a credit memo, the system clears the credit each time that you select Clear Credit Memo from the Form menu.

To delete the credit information after you have created a credit memo, you cancel the detail lines on Returned Materials Authorization Revisions.

The system receipts credit lines one at a time.

If you have incorrectly selected a line or order to create a credit memo, but you have not yet created a credit order, you can clear the credit information.

Prerequisites

Before you complete the tasks in this section:

Define default values for creating sales orders and purchase orders.
Set up RMA status user-defined codes (UDCs) (40/RN).
Verify that you have purchased and installed these systems. You must have installed these systems to be able to use Work with Return Material Authorization (P40051):
System 41: JD Edwards EnterpriseOne Inventory Management.
System 42: JD Edwards EnterpriseOne Sales Order Management.
System 43: JD Edwards EnterpriseOne Procurement.
Set up a unique document type for return materials authorizations.
Set up a version of Sales Order Entry for credit orders.
Set up a version of Sales Ledger Inquiry for RMA. Ensure that you set the status code processing options so that the Sales Ledger Inquiry program only retrieves orders that have been invoiced.
Set up a version of Work with Return Material Authorization and Return Material Authorization Revisions. In the processing options for Return Material Authorization Revisions, you may enter the version of Sales Ledger inquiry that you set up for RMAs.
Set up the Return Material Authorization Defaults program. In Return Material Authorization Defaults you may specify the versions of Sales Order Entry, Credit Orders, and Purchase Orders that you want to use for RMAs. If you leave the versions blank, version ZJDE0001 will be used.

Form Used to Set Up Returned Material Authorizations

Form Name	FormID	Navigation	Usage
Returned Material Authorization Revisions	W400511E	Daily Work Order Processing (G1712) or Additional Order Processes (G4212), Returned Materials Authorization On Work with Return Material Authorization, click Add. To add a credit memo, on Return Material Authorization Revisions select Sales Ledger from the Form menu. Select Credit Memo and then Select Line or Select Order from the Row menu on Work With Sales Ledger Inquiry.	Set up Returned Material Authorizations and Credit Memos.

Form Name

FormID

Navigation

Usage

Returned Material Authorization Revisions

W400511E

Daily Work Order Processing (G1712) or Additional Order Processes (G4212), Returned Materials Authorization

On Work with Return Material Authorization, click Add.

To add a credit memo, on Return Material Authorization Revisions select Sales Ledger from the Form menu. Select Credit Memo and then Select Line or Select Order from the Row menu on Work With Sales Ledger Inquiry.

Set up Returned Material Authorizations and Credit Memos.

Setting Processing Options for Work with Return Material Authorization (P40051)

Use the processing options to set system default values and specify versions.

Default

These processing options control default information that the system provides when you are entering RMA information.

1. RMA Document Type

Specify a UDC (00, DT) that indicates the document type of the RMA records to be created. For example, R8 for a RMA that creates a Sales Order and R9 for a RMA that creates a Credit Order.

2. Header Branch/Plant

Specify a default branch/plant. Values are:

Blank: Use the branch/plant from the user location.

1: Use the branch/plant from the ship-to address.

2: Use the branch/plant from the sold-to address.

3. Default Branch/Plant

Specify a default branch/plant when you create RMA records. You can use existing branch/plant values for data entry purposes.

Versions

Use these processing options to control the versions of various programs that the system uses.

1. RMA Revisions - P400511 (ZJDE0001)	Specify the version of the Return Material Authorization Revisions program that the system uses to enter RMA information. If you leave this processing option blank, the system uses the ZJDE0001 version.
2. Shipment Confirmation - P04205 (ZJDE0001)	Specify the version of the Shipment Confirmation program that the system uses to confirm a shipment for sales orders that are created from the Return Material Authorization (RMA). If you leave this processing option blank, the system uses the ZJDE0001 version.
3. Receipt Entry - P4312 (ZJDE0001)	Specify the version of the PO Receipts program that the system uses to enter a receipt. If you leave this processing option blank, the system uses the ZJDE0001 version.
4. SO Entry - P4210 (ZJDE0001)	Specify the version of the Sales Order Entry program that the system uses to access from the Work with Return Material Authorization program (P40051). If you leave this processing option blank, the system uses the ZJDE0001 version.
5. PO Entry - P4310 (ZJDE0001)	Specify the version of Purchase Order Entry that the system uses to access the Purchase Orders program from the Work with Return Material Authorization program (P40051). If you leave this processing option blank, the system uses the ZJDE0001 version.
6. Work Order Revisions - P17714 (ZJDE0001)	Specify the version of the Work Order Revisions program (P17714) that the system uses to create a work order. If you leave this processing option blank, the system uses the ZJDE0001 version.
7. On-Line Invoice - P42230 (ZJDE0001)	Specify the version of the Online Invoice Inquiry program (P42230) that the system uses to create an invoice for sales orders that are created through Return Material Authorizations (RMAs). If you leave this processing option blank, the system uses the ZJDE0001 version.
8. Purchase Receipts Inquiry - P43214 (ZJDE0001)	Specify the version of the Purchase Receipts Inquiry program (P43214) that the system uses to locate purchase orders that are created through Return Material Authorization (RMA). If you leave this processing option blank, the system uses the ZJDE0001 version.
9. PO Receipts - P4312 (ZJDE0001)	Specify the version of the PO Receipts program that the system uses to enter a purchase order receipt. If you leave this processing option blank, the system uses the ZJDE0001 version.
10. Work With Work Orders - P48201 (ZJDE0002)	Specify the version of the Work With Work Orders program (P48201) that the system uses to find or add a work order. If you leave this field blank, the system uses the ZJDE0002 version.
11. Work With Maintenance Request - P17500 (ZJDE0001)	Specify the version of Work With Maintenance Request (P17500) that the system uses to locate the request number related to an RMA. If you leave this processing option blank, the system uses ZJDE0001.
12. Work With Equipment Master - P1701 (ZJDE0001)	Specify the version of the Work with Equipment Master program (P1701) that the system uses to add or locate an equipment master record. If you leave this processing option blank, the system uses the ZJDE0001 version.
13. Print Pick Slips - R42520 (XJDE0001)	Specify the version of the Print Pick Slips program (R42520) that the system uses to process pick slips for sales orders created using Return Material Authorization (RMA). If you leave this processing option blank, the system uses the XJDE0001 version.

Entering Returned Material Authorizations

Access the Returned Material Authorization Revisions form.

Customer	Enter a user-defined name or number that identifies an address book record. You can use this number to locate and enter information about the address book record. If you enter a value other than the address book number (AN8), such as the long address or tax ID, you must precede it with the special character that is defined in the Address Book constants. When the system locates the record, it returns the address book number to the field. For example, if address book number 4100 (Total Solutions) has a long address TOTAL and an * distinguishes it from other entries (as defined in the Address Book constants), you could type TOTAL* into the field, and the system would return 4100.
Customer Ref # (customer reference number)	Use to cross-reference a customer number with the RMA.
Claim/PO Number (claim/purchase order number)	Enter a claim submitted by a service provider for a warranty repair.
Branch Plant	Enter the branch/plant the system uses when creating the sales order and purchase order.
Request	Enter a number that identifies a customer issue.
Last Disposition	Enter a UDC (40/RN) that indicates the current status of a Returned Material Authorization Line. The special handling code for the Last Disposition determines whether a purchase order, sales order (or credit order), or both a purchase and sales order (or credit order) are created when you enter the Last Disposition on a Returned Material Authorization line. The special handling codes are: 1: Purchase order only. 2: Sales order only. 3: Recommendation only. No purchase order or sales/credit order is created. It is useful when you want to create a RMA but do not know whether you want to create a sales order or purchase order. 4: Closed. 5: Purchase order and sales order. 6: Credit order only. 7: Purchase order and credit order.
RMA Item Number	Enter a number that the system assigns to an item. It can be in short, long, or third item number format.
RMA Item Description	Enter a user-defined name or remark.
RMA Quantity	Enter a value that represents the available quantity, which might consist of the on-hand balance minus commitments, reservations, and backorders. You enter this value in the Branch/Plant Constants program (P41001).
RMA Line No (returned material authorization line number)	Enter the number of the detail line on a RMA record.
Inventory Item for Receipt	Enter a number that the system assigns to an item. It can be in short, long, or third item number format.
Equipment Number for Receipt	Enter an identification code that represents an asset. Values are: 1: Format for an asset number (a computer-assigned, 8-digit, numeric control number). 2: Format for a unit number (a 12-character alphanumeric field). 3: Format for a serial number (a 25-character alphanumeric field). Every asset has an asset number. You can use unit number and serial number to further identify assets. If this is a data entry field, the first character you enter indicates whether you are entering the primary (default) format that is defined for the system, or one of the other two formats. A special character (such as / or *) in the first position of this field indicates which asset number format you are using. You assign special characters to asset number formats on the fixed assets system constants form.
RMA Type	Enter a UDC (system 00, type DT) that indicates the document type of the RMA records.
Customer	Enter an address book number that indicates to whom the shipment of replacement parts or return and exchange inventory items should be shipped.

Running the RMA - Update Sales Order Status Program

This section provides an overview of RMA - Update Sales Order Status and discusses how to:

Run the RMA - Update Sales Order Status program.
Setting processing options for RMA - Update Sales Order Status (R400502).

Understanding RMA - Update Sales Order Status

You run the RMA - Update Sales Order Status program (R400502) for advanced exchanges. For example, you create a sales order to ship an item and a purchase order to receive a defective, yet similar item. If the defective item is not received by the promised delivery date, the program updates the status of the related sales order detail line to a user-defined status such as Print Sales Invoice and the customer is charged for the replacement item. If the defective item is received by the promised delivery date, the program updates the status of the related sales order detail line to a user-defined status such as Complete - Ready to Purge. Additionally, the program changes the price to zero for the replacement item and does not print a sales invoice.

The system bases the data selection on the F40051 table. The system calculates the promised delivery date from the Received Lead Time field in the Return Material Authorization Defaults program (P40052). If the date has passed and the item has been returned, the system updates the sales order status. If the item has been received, the system updates the purchase order to another status.

Running the RMA - Update Sales Order Status Program

Select Daily Work Order Processing (G1712), RMA - Sales Order Update.

Setting Processing Options for RMA - Update Sales Order Status (R400502)

Processing options enable you to specify the default processing for programs and reports.

For programs, you can specify options such as the default values for specific transactions, whether fields appear on a form, and the version of the program that you want to run.

For reports, processing options enable you to specify the information that appears on reports. For example, you set a processing option to include the fiscal year or the number of aging days on a report.

Do not modify JD Edwards EnterpriseOne demo versions, which are identified by ZJDE or XJDE prefixes. Copy these versions or create new versions to change any values, including the version number, version title, prompting options, security, and processing options.

Process

These processing options control the next status for item numbers.

Next Status for Inventory Item Numbers not Received	Enter the next status to which related sales orders for inventory item numbers not received will be changed. This is a UDC (40/AT).
Next Status for Inventory Item Numbers Received	Enter the next status to which related sales orders for inventory item numbers received will be changed. This is a UDC (40/AT).

Versions

This processing option controls the version of Sales Order Entry called from the program.

1. Sales Order Entry - P4210

Enter the version of the sales order entry program or leave this processing option blank to use the default version ZJDE0001.

Running the RMA Purge Program

This section provides an overview of RMA purge and discusses how to:

Run the RMA Purge program.
Setting processing options for RMA Purge (R400510).

Understanding RMA Purge

Run the RMA Purge program to remove all closed RMA records from the F40051 table. The system removes a RMA record when associated sales orders or purchase orders are closed (no detail lines are found in F4211 or F4311). You also can set the appropriate processing option for the RMA Purge program for additional validation; the system can check the Sales Order History File table (F42119) in addition to the Sales Order Detail File table (F4211) to ensure that the sales order detail record is not contained in either table. If the sales order detail record is contained in either or both tables, then the system does not remove the RMA records.

Running the RMA Purge Program (R400510)

Select Daily Work Order Processing (G1712), RMA Purge.

Alternatively, select Additional Order Processes (G4212), RMA Purge.

Setting Processing Options for RMA Purge (R400510)

Processing options enable you to specify the default processing for programs and reports.

For programs, you can specify options such as the default values for specific transactions, whether fields appear on a form, and the version of the program that you want to run.

Purge

This processing option controls whether the system validates the Sales Order History File (F42119) table to ensure there are no associated Sales Order detail lines there. The Purge program only purges the RMA when associated SO lines are not found in either the F4211 or F42119 tables.

Validate Records

Specify whether the system validates records against the F42119 table before purging RMA records. Values are:

Blank: Do not validate against the F42119 table.

1: Do validate records against the F42119 table.

Service Group	Enter a value for the attribute of a service provider that enables the end user to group the service provider into logical groups, such as regional, type of service provided, billing arrangements.
Repairable Branch/Plant	Enter the branch/plant to which the repairable location belongs. This field displays on the purchase order detail line created from the RMA.
Repairable Location	Enter the area in the warehouse where you receive inventory. The format of the location is user-defined and you enter the location format for each branch/plant. If a returned inventory item is repairable, the system places the item in a repairable branch/plant. If the returned item is not repairable, the system places the item in a scrap branch/plant.
Scrap Branch/Plant	Enter the business unit is used to generate AR invoices.
Purchase Order Version	Specify the version of Purchase Order Entry (P4310) the system uses to create a purchase order.
Received Lead Time	Enter the value that the system uses to calculate the promised delivery for the returned inventory item number.
Shipping Brn/Plt (shipping branch/plant)	Enter the shipping branch/plant that appears on the sales order detail line.
Shipping Location	Enter the shipping location on the sales order created from the RMA. If left blank, the order detail line is soft committed to the primary location. If a location is specified, the order detail line displays as hard-committed to that location and the Item Location table (F41021) is updated accordingly.
Sales Order Version	Specify the version of Sales Order Entry used to create the sales order.