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Oracle® Real User Experience Insight Installation Guide
Release 6.5.0 for Linux x86-64
Part Number E17370-02
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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Getting Started
What is RUEI?
Data Collection
Product Architecture
Security
Connection Options
Copy Ports
TAPs
Installation and Deployment Options
Local and Remote Database Installations
Scalability Options
Hardware Requirements
Single-Server Requirements
Reporter Requirements
Collector Requirements
Deployment Best Practices
Data Retention Policies
Full Session Replay Storage Requirements
Memory Requirements
Software Requirements
Network Requirements
Client Requirements
Overview
2
Installing the Linux Operating System
Introduction
Download ISO Image and Burn DVD
Run Installer
Set up Disk Partitioning
Network Configuration
Package Installation
Post-Installation Wizard
Create Additional Users and Reboot
Verify NTP Daemon Operation
3
Installing the Required Components
Mounting the Enterprise DVD
Installing Collector-Only System Prerequisites
Installing the Database Prerequisites
Installing the Reporter Prerequisites
Installing All Requirements Using a Yum Repository (Alternative)
Installing and Configuring the Oracle Database
Creating the Database User Accounts and Groups
Configuring the Kernel Parameter Settings
Setting Shell Limits for the Oracle User
Creating the Database Directory
Configuring the Oracle User's Environment
Creating an Oracle init Script File
4
Installing the RUEI Software
Obtaining the RUEI Software
Unpacking the RUEI Software
Generic Installation Tasks
The RUEI Configuration File
Installing Java
Remote Collector Installation
Reporter Installation
Installing the Apache Web Server and PHP
PHP Configuration
Avoiding rsvg Warnings
Installing the Oracle Database Instant Client
Installing the php-oci8 Module
Installing the Zend Optimizer
Creating the RUEI Database Instance
Installation of the Reporter Software
Configuring the Network Interface
Enabling Multibyte Fonts (Optional, but Recommended)
Mail (MTA) Configuration (Optional, Reporter Only)
SNMP (Reporter Only)
Configuring Automatic Browser Redirection (Optional)
Configuring Reporter Communication (Split-Server Setup Only)
Verifying Successful Installation of RUEI
5
Upgrading to RUEI 6.5
Upgrading From RUEI 5.
x
to 6.5
Upgrading Accelerator packages
Upgrading the Reporter System
Upgrading the Collector System(s)
Upgrading From RUEI 6.0.
x
to 6.5
Upgrading Accelerator packages
Upgrading the Reporter System
Upgrading the Remote Collector System(s)
Rolling Back to Version 6.0
Rolling Back From 6.5.
x
to 5.1.
x
Rolling Back Remote Collector Systems
Rolling Back From 6.5.
x
to 5.0.
x
Rolling Back Remote Collector Systems
6
Configuring RUEI
Introduction
Performing Initial RUEI Configuration
Configuring a Collector System
Resetting a Collector System
Performing Post-Installation Configuration
Specifying the Cookie Technology
Adding/Uploading HTTPS SSL Keys
Specifying How Users are Identified
Naming Pages
Specifying the Scope of Monitoring
Authorizing Initial Users
Verifying and Evaluating Your Configuration
Viewing a Traffic Summary
Confirming Data Collection
7
Installing and Configuring the Oracle HTTP Server
Turning off the Default Web Server
Reporter System Without Local Database
Creating the Oracle User
Setting up the Oracle HTTP Server Environment
Creating the Installation Directory
Reporter System With Local Database
Installing Oracle HTTP Server
Verifying the Oracle HTTP Server Configuration
8
Configuring the Oracle Access Manager (OAM)
Creating an OAM Access Gate for RUEI
Downloading and Installing the Access Gate Software
Configuring the Access Gate Software on the RUEI Server
Configuring the Required Session Traffic Definitions
A
The ruei-check.sh Script
B
Setting the Maximum Data Group Size
Maximum Group Size and Condensation
Setting the Maximum Group Size
Reviewing the Effects of Changing the Maximum Group Size
Managing the Maximum Size of the Database
C
Verifying Monitored Network Traffic
Introduction
Creating Traffic Snapshots
Analyzing Traffic Information
D
Troubleshooting
Running the ruei-check.sh Script
The ruei-prepare-db.sh Script Fails
Starting Problems
Data Collection Problems
Data Processing Problems
E-Mail Problems
SSL Decryption Problems
Missing Packages and Fonts Error Messages
ORA-xxxxx Errors
Oracle DataBase Not Running
General (Non-Specific) Problems
Network Interface Not Up
Memory Allocation Error During Upgrade Procedure
OAM-Related Problems
E
Installation Checklist
F
Third-Party Licenses
Index
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