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Oracle® Real User Experience Insight User's Guide
Release 6.5.0 for Linux x86-64
Part Number E17378-03
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Getting Started
1.1
What is RUEI?
1.2
Requirements
1.3
Before You Start
1.4
Understanding User Roles and Permissions
1.4.1
User Roles
1.4.2
Access Level Permissions
1.4.3
Access to Data Browser Groups
1.4.4
Managing the Scope of Authorized Data Within Modules
1.5
Starting RUEI
1.6
Customizing Your Environment
1.7
Working with Dashboards
1.7.1
Creating New Dashboards
1.7.2
Modifying a Dashboard's Contents
1.7.3
Using Template Access Filters
1.7.4
Adding a Data Browser or KPI View to a Dashboard
1.7.5
Creating Public Templates
1.7.6
Modifying a Template's Properties and Contents
1.7.7
Publishing Templates
1.7.8
Publishing Template Items
1.8
Ending Your Session
2
Working With Reports
2.1
Introducing the Report Tree
2.1.1
The Standard Report Library
2.1.2
Customizing the Report Library
2.2
Using the Mailing Facility
2.3
Using the Favorites Facility
2.4
Using the Calendar
2.4.1
Controls
2.5
Using Report Filters
2.6
Browsing Reports
2.6.1
The Report Header
2.6.2
The Information Screen
2.7
Report Sections
2.7.1
Interpretation of Reported Values
2.8
Working With Print Layout Mode
2.8.1
Working With Value Lists
2.8.2
Limiting Value Lists
2.9
Creating New Reports
2.9.1
Enabling and Disabling Report Parts
2.9.2
Modifying Existing Reports
2.10
Exporting Reports to PDF
2.11
Exporting Report Data
3
Working With the Data Browser
3.1
Introducing the Data Browser
3.1.1
The Data Browser Toolbar
3.2
Understanding the Data Structure
3.2.1
Real-Time and Session-Based Data
3.2.2
Problem Analysis Groups
3.2.3
Page Delivery Dimension
3.2.4
The URL Diagnostics Group
3.2.5
Suite Groups
3.2.6
Oracle Enterprise Manager Service Test Monitoring
3.3
Working With Value Lists
3.3.1
Changing the Sort Order
3.3.2
Inclusive and Exclusive Filters
3.4
Searching in the Data Browser
3.5
Sorting Data
3.6
Moving Backwards and Forwards Within the Data Browser
3.7
Working With Filters
3.7.1
Defining Filters
3.7.2
Working With Multiple Filters
3.7.3
Using Report Filters
3.8
Exporting Data
3.8.1
Modifying the Exported Data
3.8.2
Selecting the Export Format
3.9
Working With Custom Dimensions
3.9.1
Removing Custom Dimensions
3.10
Working With the Diagnostics Facility
3.10.1
Replaying User Sessions
3.10.2
Exporting Session Pages to Microsoft Excel
3.10.3
Exporting Full Session Information
4
Working with KPI Overviews and Alert Lists
4.1
KPI Overviews
4.1.1
Viewing KPI Overviews
4.1.2
Presentation Style
4.1.3
Zooming In and Out
4.1.4
KPIs and Targets
4.1.5
Working with Incomplete Data
4.1.6
Drilling-Down Through Overviews
4.1.7
Working with Alert Logs
4.2
Comparing KPI Behavior
4.3
Working With Alert Lists
4.3.1
Filtering Alerts
4.3.2
Viewing Alerts
5
Setting Up Performance Monitoring
5.1
Introduction
5.1.1
Filtering KPIs
5.2
Defining KPIs and SLAs
5.2.1
Renaming, Moving, and Deleting KPIs
5.2.2
Copying Existing KPIs
5.3
Modifying Existing KPIs
5.3.1
Understanding KPI Calculation Ranges
5.3.2
Automatic and Fixed Targets
5.4
Defining Service Level Schedules
5.5
Defining Alert Schedules
5.5.1
Alert Profiles
5.5.2
Escalation Procedures
5.5.3
Measuring and Notification Intervals
5.5.4
Testing Alert Messages
5.5.5
Using Mail Notifications
5.5.6
Using SNMP Notifications
5.5.7
Using Text Message Notifications
6
Defining Pages and Transactions
6.1
Naming Pages
6.2
Defining Applications
6.2.1
Controlling the Handling of Pages and Objects
6.2.2
Using Advanced URL Matching Rules
6.2.3
Reporting Unclassified Pages
6.2.4
Reporting Service Test Beacon Traffic
6.2.5
Obtaining the Client IP Address
6.2.6
Automatic Page Naming Assignment
6.2.7
Refining Your Application Definitions
6.2.8
Specifying Page Loading Satisfaction
6.2.9
Trapping Application Functional Errors
6.2.10
Defining User Identification
6.2.11
Viewing the Application Page Structure
6.2.12
Locating Page Details
6.2.13
Tracking Page Usage
6.2.14
Specifying Page Content Checks
6.2.15
Manually Identifying Pages
6.2.16
Controlling Reporting Within the URL Diagnostics Group
6.2.17
Controlling JavaScript Replay Execution
6.3
Monitoring OAM-Based Traffic
6.4
Defining Single Sign-On (SSO) Profiles
6.4.1
Understanding How SSO-Enabled Traffic is Monitored
6.4.2
Creating SSO Profiles
6.4.3
Modifying SSO Profiles
6.4.4
Verifying Your SSO Configurations
6.5
Working With Suites
6.6
Building Transactions
6.6.1
Defining Transactions
6.6.2
Modifying Transactions
6.6.3
Specifying the Transaction Flush Time
6.6.4
Interpreting Transaction Information
6.6.5
Converting Service Test Sessions into Transactions
7
Defining the Web site Configuration
7.1
Specifying Cookie Technology
7.1.1
Implementing JavaScript Cookie Generation
7.1.2
Specifying the Fallback Session Tracking Mechanism
7.2
Defining Named Web Server Groups
7.2.1
Viewing Server Information
7.3
Defining Named Client Groups
7.3.1
Viewing Named Client Group Information
7.4
Fine-tuning Your Settings
7.4.1
Ignoring Failed URL Hits
7.4.2
Filtering Arguments in the Page URL Dimension
7.4.3
Controlling Session Reporting
7.5
Defining Web Services
7.5.1
Reporting Unclassified Function Calls
7.5.2
Specifying Function Loading Satisfaction
7.5.3
Trapping Function Call Errors
7.5.4
Defining Client Identification
7.6
Controlling Rule Ordering Within RUEI
7.7
Configuring Clickouts to External Tools
8
Managing Security-Related Information
8.1
Managing the Scope of Monitoring
8.2
Defining Network Filters
8.2.1
Defining VLAN Filters
8.2.2
Limiting Overall Traffic
8.3
Managing SSL Keys
8.3.1
Removing SSLs
8.3.2
Monitoring Key Expiration
8.4
Masking User Information
8.5
Masking SSL Client Certificates
9
Monitoring and Maintaining the System
9.1
Monitoring the Status of the System
9.1.1
Temporary Delays and Alerts
9.2
Viewing the Status of the Collectors
9.2.1
Working Within the Collector Statistics Window
9.2.2
Attaching New Collectors
9.3
Specifying the URL Argument/Collector Encoding
9.4
Configuring System Failure Alerts
9.5
Configuring Database and Disk Space Limits and Alerts
9.6
Specifying Data Retention Policies
9.6.1
Defining Reporter Retention Policies
9.6.2
Defining Collector Data Retention Policies
9.7
Viewing a Traffic Summary
9.8
Creating and Restoring Configuration Backups
9.9
Working with the Event Log
9.10
Configuring Text Message Providers
9.11
Creating Helpdesk Reports
9.12
Adding Network Data Collectors
9.13
Resetting the System
9.14
Managing the E-Mail Configuration
9.15
Setting System-Wide Preferences
9.16
Managing Users and Permissions
9.16.1
Adding New Users
9.16.2
Modifying Existing Users
9.16.3
Modifying a User's Settings
9.16.4
Enforcing Password Security Policies
9.16.5
Configuring LDAP Server User Authentication
9.16.6
Configuring Oracle Single Sign-On (SSO) User Authentication
9.17
Exporting Enriched Data
A
Tagging Conventions
A.1
Page Tagging Conventions
A.2
Service Tagging Conventions
B
Cookie Structures
C
Troubleshooting
C.1
Oracle Web Sites
C.2
Contacting Customer Support
C.3
General (Non-specific) Problems
C.4
Starting Problems
C.5
Delays in Reported Data
C.6
SNMP Alert Issues
C.7
Text Message Alert Issues
C.8
Time Zone Issues
C.9
Data Monitoring Appears To Have Stopped
C.10
Collector Crashes Do Not Generate Core Dumps
C.11
Deliberately Forced Core Dumps Reported in Event Log
D
Summary of Data Items
D.1
Data Terms
D.2
KPI Metrics
D.3
Dimensions
D.4
Data Collection
D.4.1
Dynamic and Static Content
D.4.2
Forced Objects
D.4.3
Page and Hit Correlation
D.4.4
End-to-end, Server, and Network Times
D.4.5
Page Load Time and End-to-End Time
D.4.6
Browser Loading and Page Reading Times
D.4.7
Reported Page Views
D.4.8
Dimension Level Values
D.4.9
Network Traffic Compression
D.5
Condensing and Aggregating Data
E
Explanation of Failure Codes
E.1
Failure website-error
E.1.1
Failure website-error http-bad-request (400)
E.1.2
Failure website-error http-unauthorized (401)
E.1.3
Failure website-error http-payment-req (402)
E.1.4
Failure website-error http-forbidden (403)
E.1.5
Failure website-error http-not-found (404)
E.1.6
Failure website-error http-method-not-allowed (405)
E.1.7
Failure website-error http-not-acceptable (406)
E.1.8
Failure website-error http-proxy-authentication (407)
E.1.9
Failure website-error http-request-timeout (408)
E.1.10
Failure website-error http-conflict (409)
E.1.11
Failure website-error http-gone (410)
E.1.12
Failure website-error http-length-required (411)
E.1.13
Failure website-error http-precondition-failed (412)
E.1.14
Failure website-error http-entity-too-large (413)
E.1.15
Failure website-error http-URI-too-long (414)
E.1.16
Failure website-error http-media-not-supp (415)
E.1.17
Failure website-error http-invalid-range (416)
E.1.18
Failure website-error http-expect-failed (417)
E.2
Failure server-error
E.2.1
Failure server-error internal-error (500)
E.2.2
Failure server-error not-implemented (501)
E.2.3
Failure server-error dispatch-error (502)
E.2.4
Failure server-error service-unavailable (503)
E.2.5
Failure server-error dispatch-timeout (504)
E.2.6
Failure server-error version-not-supported (505)
E.3
Failure no-server-response
E.4
Failure network-error
F
Working with XPath Queries
G
Working With National Language Support
G.1
Introduction
G.2
Implementation Considerations
G.3
Specifying Content Checks
H
WebLogic Portal (WLP) Support
H.1
Introduction
H.2
Creating WLP Suite Definitions
H.3
Synchronizing RUEI with your WLP Environment
H.4
Specifying the Cookie Technology
H.5
Configuring User Authentication
H.6
Verifying and Evaluating Your WLP Definitions
H.7
Suite Definition Mappings
H.8
Data Items
H.9
Known Limitations
I
Oracle ADF Support
I.1
Introduction
I.2
Creating Oracle ADF Suite Definitions
I.3
Enabling Monitoring of ADF Applications
I.4
Specifying the Cookie Technology
I.5
Suite Definition Mappings
I.6
Data Items
I.7
Known Limitations
J
Monitoring NATed Traffic
J.1
Placement Before NAT Devices
J.2
Obtaining the End-User IP Address
J.3
Obtaining the IP Address of the Replying Web Server
K
Verifying Monitored Network Traffic
K.1
Introduction
K.2
Creating Traffic Snapshots
K.3
Analyzing Traffic Information
L
Third-Party Licenses
Glossary
Index
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