Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Updated Terminology
• Conventions

1 Getting Started

• 1.1 What is RUEI?
• 1.2 Requirements
• 1.3 Before You Start
• 1.4 Understanding User Roles and Permissions
  • 1.4.1 User Roles
  • 1.4.2 Access Level Permissions
  • 1.4.3 Access to Data Browser Groups
  • 1.4.4 Managing the Scope of Authorized Data Within Modules
• 1.5 Starting RUEI
• 1.6 Customizing Your Environment
• 1.7 Working with Dashboards
  • 1.7.1 Creating New Dashboards
  • 1.7.2 Modifying a Dashboard's Contents
  • 1.7.3 Using Data Access Filters
  • 1.7.4 Adding a Data Browser or KPI View to a Dashboard
  • 1.7.5 Creating Public Templates
  • 1.7.6 Modifying a Template's Properties and Contents
  • 1.7.7 Publishing Templates
  • 1.7.8 Publishing Template Items
• 1.8 Ending Your Session

2 Working With Reports

• 2.1 Introducing the Report Tree
  • 2.1.1 The Standard Report Library
  • 2.1.2 Customizing the Report Library
• 2.2 Using the Mailing Facility
• 2.3 Using the Favorites Facility
• 2.4 Using the Calendar
  • 2.4.1 Controls
• 2.5 Using Report Filters
• 2.6 Browsing Reports
  • 2.6.1 The Report Header
  • 2.6.2 The Information Screen
• 2.7 Report Sections
  • 2.7.1 Interpretation of Reported Values
• 2.8 Working With Print Layout Mode
  • 2.8.1 Working With Value Lists
  • 2.8.2 Limiting Value Lists
• 2.9 Creating New Reports
  • 2.9.1 Enabling and Disabling Report Parts
  • 2.9.2 Modifying Existing Reports
• 2.10 Exporting Reports to PDF
• 2.11 Exporting Report Data

3 Working With the Data Browser

• 3.1 Introducing the Data Browser
  • 3.1.1 The Data Browser Toolbar
• 3.2 Understanding the Data Structure
  • 3.2.1 Real-Time and Session-Based Data
  • 3.2.2 Problem Analysis Groups
  • 3.2.3 Page Delivery Dimension
  • 3.2.4 The URL Diagnostics Group
  • 3.2.5 Suite Groups
  • 3.2.6 Oracle Enterprise Manager Service Test Monitoring
• 3.3 Working With Value Lists
  • 3.3.1 Changing the Sort Order
  • 3.3.2 Inclusive and Exclusive Filters
• 3.4 Searching in the Data Browser
• 3.5 Sorting Data
• 3.6 Moving Backwards and Forwards Within the Data Browser
• 3.7 Working With Filters
  • 3.7.1 Defining Filters
  • 3.7.2 Working With Multiple Filters
  • 3.7.3 Using Report Filters
• 3.8 Exporting Data
  • 3.8.1 Modifying the Exported Data
  • 3.8.2 Selecting the Export Format
• 3.9 Working With Custom Dimensions
  • 3.9.1 Removing Custom Dimensions
• 3.10 Working With the Diagnostics Facility
  • 3.10.1 Replaying User Sessions
  • 3.10.2 Exporting Session Pages to Microsoft Excel
  • 3.10.3 Exporting Full Session Information

4 Working with KPI Overviews and Alert Lists

• 4.1 KPI Overviews
  • 4.1.1 Viewing KPI Overviews
  • 4.1.2 Presentation Style
  • 4.1.3 Zooming In and Out
  • 4.1.4 KPIs and Targets
  • 4.1.5 Working with Incomplete Data
  • 4.1.6 Drilling-Down Through Overviews
  • 4.1.7 Working with Alert Logs
• 4.2 Comparing KPI Behavior
• 4.3 Working With Alert Lists
  • 4.3.1 Filtering Alerts
  • 4.3.2 Viewing Alerts

5 Setting Up Performance Monitoring

• 5.1 Introduction
  • 5.1.1 Filtering KPIs
• 5.2 Defining KPIs and SLAs
  • 5.2.1 Renaming, Moving, and Deleting KPIs
  • 5.2.2 Copying Existing KPIs
• 5.3 Modifying Existing KPIs
  • 5.3.1 Understanding KPI Calculation Ranges
  • 5.3.2 Automatic and Fixed Targets
• 5.4 Defining Service Level Schedules
• 5.5 Defining Alert Schedules
  • 5.5.1 Alert Profiles
  • 5.5.2 Escalation Procedures
  • 5.5.3 Measuring and Notification Intervals
  • 5.5.4 Testing Alert Messages
  • 5.5.5 Using Mail Notifications
  • 5.5.6 Using SNMP Notifications
  • 5.5.7 Using Text Message Notifications

6 Defining Pages and User Flows

• 6.1 Naming Pages
• 6.2 Defining Applications
  • 6.2.1 Using Advanced Settings to Control the Handling of Pages and Objects
  • 6.2.2 Using the Ruling Facility
  • 6.2.3 Reporting Unclassified Pages
  • 6.2.4 Reporting Service Test Beacon Traffic
  • 6.2.5 Obtaining the Client IP Address
  • 6.2.6 Automatic Page Naming Assignment
  • 6.2.7 Refining Your Application Definitions
  • 6.2.8 Specifying Page Loading Satisfaction
  • 6.2.9 Trapping Application Functional Errors
    • 6.2.9.1 Defining Functional Errors
    • 6.2.9.2 Importing Lists of Functional Errors
    • 6.2.9.3 Defining Translations for Functional Errors
    • 6.2.9.4 Importing Lists of Translations
    • 6.2.9.5 Content Searching Within Error Pages
  • 6.2.10 Defining User Identification
  • 6.2.11 Viewing the Application Page Structure
  • 6.2.12 Locating Page Details
  • 6.2.13 Tracking Page Usage
  • 6.2.14 Specifying Page Content Checks
  • 6.2.15 Manually Identifying Pages
  • 6.2.16 Controlling Reporting Within the URL Diagnostics Group
  • 6.2.17 Controlling JavaScript Replay Execution
• 6.3 Monitoring OAM-Based Traffic
• 6.4 Defining Single Sign-On (SSO) Profiles
  • 6.4.1 Understanding How SSO-Enabled Traffic is Monitored
  • 6.4.2 Creating SSO Profiles
  • 6.4.3 Modifying SSO Profiles
  • 6.4.4 Verifying Your SSO Configurations
• 6.5 Working With Suites
• 6.6 Working With User Flows
• 6.6 Understanding User Flows
• 6.6 Defining User Flows
  • 6.6.1 Modifying User Flows
  • 6.6.2 Copying User Flows
  • 6.6.3 Specifying the Default Step Idle Time
  • 6.6.4 Assigning Monetary values to User Flows
  • 6.6.5 Understanding How User Flows are Reported
  • 6.6.6 Converting Service Test Sessions into User Flows

7 Defining the Web Site Configuration

• 7.1 Specifying Cookie Technology
  • 7.1.1 Implementing JavaScript Cookie Generation
  • 7.1.2 Specifying the Fallback Session Tracking Mechanism
• 7.2 Defining Named Web Server Groups
  • 7.2.1 Viewing Server Information
• 7.3 Defining Named Client Groups
  • 7.3.1 Viewing Named Client Group Information
• 7.4 Fine-tuning Your Settings
  • 7.4.1 Ignoring Failed URL Hits
  • 7.4.2 Filtering Arguments in the Page URL Dimension
  • 7.4.3 Controlling Session Reporting
• 7.5 Defining Web Services
  • 7.5.1 Reporting Unclassified Function Calls
  • 7.5.2 Specifying Function Loading Satisfaction
  • 7.5.3 Trapping Function Call Errors
  • 7.5.4 Defining Client Identification
• 7.6 Controlling Rule Ordering Within RUEI
• 7.7 Configuring Clickouts to External Tools

8 Managing Security-Related Information

• 8.1 Managing the Scope of Monitoring
• 8.2 Defining Network Filters
  • 8.2.1 Defining VLAN Filters
  • 8.2.2 Limiting Overall Traffic
  • 8.2.3 Filtering Based on Physical or Functional IP Addresses
• 8.3 Managing SSL Keys
  • 8.3.1 Removing SSL Keys
  • 8.3.2 Monitoring Key Expiration
  • 8.3.3 Monitoring SSL traffic via a Proxy Tunnel
• 8.4 Masking User Information
• 8.5 Masking SSL Client Certificates

9 Monitoring and Maintaining the System

• 9.1 Monitoring the Status of the System
  • 9.1.1 Temporary Delays and Alerts
• 9.2 Viewing the Status of the Collectors
  • 9.2.1 Working Within the Collector Statistics Window
  • 9.2.2 Attaching New Collectors
• 9.3 Specifying the URL Argument/Collector Encoding
• 9.4 Configuring System Failure Alerts
• 9.5 Configuring Database and Disk Space Limits and Alerts
• 9.6 Specifying Data Retention Policies
  • 9.6.1 Defining Reporter Retention Policies
  • 9.6.2 Defining Collector Data Retention Policies
• 9.7 Viewing a Traffic Summary
• 9.8 Creating and Restoring Configuration Backups
• 9.9 Working with the Event Log
• 9.10 Configuring Text Message Providers
• 9.11 Creating Helpdesk Reports
• 9.12 Adding Network Data Collectors
• 9.13 Resetting the System
• 9.14 Managing the E-Mail Configuration
• 9.15 Setting System-Wide Preferences
• 9.16 Controlling the Reporting of Incomplete Data
• 9.17 Controlling the Reporting of the Current Period
• 9.18 Managing Users and Permissions
  • 9.18.1 Adding New Users
  • 9.18.2 Modifying Existing Users
  • 9.18.3 Modifying a User's Settings
  • 9.18.4 Enforcing Password Security Policies
  • 9.18.5 Configuring LDAP Server User Authentication
  • 9.18.6 Configuring Oracle Single Sign-On (SSO) User Authentication
• 9.19 Exporting Enriched Data

A Tagging Conventions

• A.1 Page Tagging Conventions
• A.2 Service Tagging Conventions

B Cookie Structures

C Troubleshooting

• C.1 Oracle Web Sites
• C.2 Contacting Customer Support
• C.3 General (Non-specific) Problems
• C.4 Starting Problems
• C.5 Delays in Reported Data
• C.6 SNMP Alert Issues
• C.7 Text Message Alert Issues
• C.8 Time Zone Issues
• C.9 Data Monitoring Appears To Have Stopped
• C.10 Collector Crashes Do Not Generate Core Dumps
• C.11 Deliberately Forced Core Dumps Reported in Event Log
• C.12 Memory Allocation Error

D Summary of Data Items

• D.1 Data Terms
• D.2 KPI Metrics
• D.3 Dimensions
• D.4 Data Collection
  • D.4.1 Dynamic and Static Content
  • D.4.2 Forced Objects
  • D.4.3 Page and Hit Correlation
  • D.4.4 End-to-end, Server, and Network Times
  • D.4.5 Page Load Time and End-to-End Time
  • D.4.6 Browser Loading and Page Reading Times
  • D.4.7 Reported Page Views
  • D.4.8 Dimension Level Values
  • D.4.9 Network Traffic Compression
• D.5 Condensing and Aggregating Data

E Explanation of Failure Codes

• E.1 Failure website-error
  • E.1.1 Failure website-error http-bad-request (400)
  • E.1.2 Failure website-error http-unauthorized (401)
  • E.1.3 Failure website-error http-payment-req (402)
  • E.1.4 Failure website-error http-forbidden (403)
  • E.1.5 Failure website-error http-not-found (404)
  • E.1.6 Failure website-error http-method-not-allowed (405)
  • E.1.7 Failure website-error http-not-acceptable (406)
  • E.1.8 Failure website-error http-proxy-authentication (407)
  • E.1.9 Failure website-error http-request-timeout (408)
  • E.1.10 Failure website-error http-conflict (409)
  • E.1.11 Failure website-error http-gone (410)
  • E.1.12 Failure website-error http-length-required (411)
  • E.1.13 Failure website-error http-precondition-failed (412)
  • E.1.14 Failure website-error http-entity-too-large (413)
  • E.1.15 Failure website-error http-URI-too-long (414)
  • E.1.16 Failure website-error http-media-not-supp (415)
  • E.1.17 Failure website-error http-invalid-range (416)
  • E.1.18 Failure website-error http-expect-failed (417)
• E.2 Failure server-error
  • E.2.1 Failure server-error internal-error (500)
  • E.2.2 Failure server-error not-implemented (501)
  • E.2.3 Failure server-error dispatch-error (502)
  • E.2.4 Failure server-error service-unavailable (503)
  • E.2.5 Failure server-error dispatch-timeout (504)
  • E.2.6 Failure server-error version-not-supported (505)
• E.3 Failure no-server-response
• E.4 Failure network-error

F Working with XPath Queries

• F.1 Introduction
• F.2 Basic XPath Queries
• F.3 Restrictions
• F.4 Indices and Attribute Predicates
• F.5 Examples
• F.6 Implementation Considerations
• F.7 Using Third-Party XPath Tools

G Working With National Language Support

• G.1 Introduction
• G.2 Implementation Considerations
• G.3 Specifying Content Checks

H WebLogic Portal (WLP) Support

• H.1 Introduction
• H.2 Creating WLP Suite Definitions
• H.3 Synchronizing RUEI with your WLP Environment
• H.4 Specifying the Cookie Technology
• H.5 Configuring User Authentication
• H.6 Verifying and Evaluating Your WLP Definitions
• H.7 Suite Definition Mappings
• H.8 Data Items
• H.9 Known Limitations

I Oracle ADF Support

• I.1 Introduction
• I.2 Creating Oracle ADF Suite Definitions
• I.3 Enabling Monitoring of ADF Applications
• I.4 Specifying the Cookie Technology
• I.5 Suite Definition Mappings
• I.6 Data Items
• I.7 Known Limitations

J PeopleSoft Support

• J.1 Introduction
• J.2 Verifying the Scope of Monitoring
• J.3 Creating PeopleSoft Suite Definitions
• J.4 Running the create_PSFT_info.sh Script
• J.5 Verifying the Cookie Technology
• J.6 Verifying and Evaluating Your Configuration
• J.7 Known Limitations
• J.8 Hostnames and URL Prefixes
• J.9 Database Tables
• J.10 Data Items
• J.11 Resources

K Siebel Support

• K.1 Introduction
• K.2 Creating Siebel Suite Definitions
• K.3 Verifying the Cookie Technology
• K.4 Verifying and Evaluating Your Configuration
• K.5 Obtaining the User Logon
• K.6 Hostnames and URL Prefixes
• K.7 Sessions
• K.8 Actions and Pages
• K.9 Reported Application Names
• K.10 Functional Error Recognition
• K.11 Data Items
• K.12 Known Limitations

L Oracle FLEXCUBE Support

• L.1 Introduction
• L.2 Verifying the Scope of Monitoring
• L.3 Creating Oracle FLEXCUBE Suite Definitions
• L.4 Running the create_FCUB_info.sh and create_FCDB_info.sh Scripts
• L.5 Verifying the Cookie Technology
• L.6 Verifying and Evaluating Your Configuration
• L.7 FCDB Portal Recognition
• L.8 Known Limitations
• L.9 Hostnames and URL Prefixes
  • L.9.1 FCDB Application Reporting
  • L.9.2 FCUB Application Reporting
• L.10 Database Tables
  • L.10.1 FCDB Customizations
  • L.10.2 FCUB Customizations
• L.11 Data Items

M Oracle E-Business Suite (EBS) Support

• M.1 Introduction
• M.2 Working Within a Forms-Only Environment
• M.3 Verifying the Scope of Monitoring
• M.4 Creating EBS Suite Definitions
• M.5 Specifying the Tracking Technology
  • M.5.1 Configuring Custom Cookies
  • M.5.2 Verifying the Cookie Configuration
  • M.5.3 Session Tracking, Correlation Variable, and Session URL argument
• M.6 Specifying The Forms Socket Mode Timeout
• M.7 Synchronizing RUEI With the EBS Production Environment
• M.8 Verifying and Evaluating Your Configuration
• M.9 Checking Socket and Servlet Mode
• M.10 Hostnames and URL Prefixes
• M.11 Database Tables
• M.12 Actions, Pages, and Objects
• M.13 Functional Errors
• M.14 OA Framework Page Name Deduction
• M.15 Page Context
  • M.15.1 Request and Page Boundaries
• M.16 Data Items
• M.17 Resources
• M.18 Known Limitations
• M.19 Troubleshooting
  • M.19.1 Network Traffic Does Not Appear to be Measured
  • M.19.2 A Large Number of Unidentified Actions are Reported
  • M.19.3 Sessions are Reported as "Anonymous"
  • M.19.4 Create_EBS_info.pl Script Reports FRM-91500 Error
  • M.19.5 Perl Zip Functionality is not Available
  • M.19.6 The frmcmp_batch Script Fails
  • M.19.7 create_EBS_info.pl Script Generates Warnings/Errors

N JD Edwards Support

• N.1 Introduction
• N.2 Verifying the Scope of Monitoring
• N.3 Creating JD Edwards Suite Definitions
• N.4 Running the create_JDE_info.sh Script
• N.5 Verifying the Cookie Technology
• N.6 Hostnames and URL Prefixes
• N.7 Verifying and Evaluating Your Configuration
• N.8 Data Items
• N.9 Known Limitations

O Monitoring NATed Traffic

• O.1 Placement Before NAT Devices
• O.2 Obtaining the End-User IP Address
• O.3 Obtaining the IP Address of the Replying Web Server

P Verifying Monitored Network Traffic

• P.1 Introduction
• P.2 Creating Traffic Snapshots
• P.3 Analyzing Traffic Information

Q GUI Performance Enhancements

• Q.1 Introduction
• Q.2 Modifying the DOP Setting

R Third-Party Licenses

Glossary

Index