Oracle Services enable you to view contract or warranty information and service requests for a specific asset. You can also view service requests that were filed as the result of an alert or problem in Enterprise Manager Ops Center, view service request details, and file a service request. By using Ops Center, you can display current contract and warranty information for a specific asset, or you can view the entitlements associated with your Oracle online account. An alert appears in the UI when a contract or warranty is about to expire.
You can quickly and easily create new service requests in the Oracle Enterprise Manager Ops Center UI. When you create a service request in the UI, you can view your requests and the requests of others in the UI.
Note:
You cannot display service requests filed outside of Oracle Enterprise Manager Ops Center. If you enter a service request outside of the UI, you must go to the Service Requests Home page on My Oracle Support to view the request and status.
This section discusses the following topics: