8.7 Use the Phone Home Service to Manage the Storage Appliance

You can use the PhoneHome service screen in the BUI to manage the appliance registration as well as the PhoneHome remote support service. Registering the storage appliance connects your appliance with the inventory portal of Oracle, through which you can manage your Sun gear. Registration is also a prerequisite for using the PhoneHome service.

The PhoneHome service communicates with Oracle support to provide:

  • Fault reporting - the system reports active problems to Oracle for automated service response. Depending on the nature of the fault, a support case may be opened. Details of these events can be viewed in Problems.

  • Heartbeats - daily heartbeat messages are sent to Oracle to indicate that the system is up and running. Oracle support may notify the technical contact for an account when one of the activated systems fails to send a heartbeat for too long.

  • System configuration - periodic messages are sent to Oracle describing current software and hardware versions and configuration as well as storage configuration. No user data or metadata is transmitted in these messages.

Note:

You need a valid Oracle Single Sign-On account user name and password to use the fault reporting and heartbeat features of the Phone Home service. Go to http://support.oracle.com and click Register to create your account

8.7.1 Register Your Storage Appliance

To register the appliance for the first time, you must provide a Oracle Single Sign-On account and specify one of that account's inventory teams into which to register the appliance.

Using the BUI:

  1. Enter your Oracle Single Sign-On user name and password. A privacy statement will be displayed for your review. It can be viewed at any time later in both the BUI and CLI.
  2. The appliance will validate the credentials and allow you to choose which of your inventory teams to register with. The default team for each account is the same as the account user name, prefixed with a '$'.
  3. Commit your changes.

    Note:

    You can see a log of PhoneHome events in Maintenance->Logs->PhoneHome.

    If the phone home service is enabled before a valid Oracle Single Sign-On account has been entered, it will appear in the maintenance state. You must enter a valid Oracle Single Sign-On account to use the phone home service.