Windows and Navigation Paths

Overview of Field Service Windows and Navigation Paths

The following table displays the default navigation path for each Oracle Advanced Scheduler window.

Text in brackets ([]) indicates a button.
(T) indicates to select a tab.
(M) indicates to select the menu option from the window.

Windows and Navigator Paths

Oracle Advanced Scheduler Windows and Navigation Paths
Window	Navigator Menu Path
Access Hours	Field Service Dispatcher > Dispatch Center > (M) Navigate > Access Hours Field Service Dispatcher > Dispatch Center > Right-click on task in Task list table > Access Hours Field Service Dispatcher > Dispatch Center > Plan Board or Gantt view> Right-click on task > Access Hours Field Service Dispatcher > Service Request > Service Requests > Create Service Requests > (T) Tasks > [Access Hours]
Customer Confirmation	Field Service Dispatcher > Dispatch Center > (M) Navigate > Customer Confirmation Field Service Dispatcher > Dispatch Center > Right-click on task in Task list table > Customer Confirmation Field Service Dispatcher > Dispatch Center > Plan Board or Gantt view> Right-click on task > Customer Confirmation Field Service Dispatcher > Dispatch Center > (T) Overview > [Customer Confirmation]. The dynamic label toggles to Customer Confirmation Received when a confirmation is obtained and recorded. Field Service Dispatcher > Service Request > Service Requests > Create Service Requests > (T) Tasks
Field Service Dispatcher Center	Field Service Dispatcher > Dispatch Center
Field Service Dispatch Center - Gantt view	Field Service Dispatcher > Dispatch Center > (I) Gantt
Field Service Dispatch Center - Map view	Field Service Dispatcher > Dispatch Center > (I) Map
Field Service Dispatch Center - Plan Board view	Field Service Dispatcher > Dispatch Center > (I) Plan Board
Optimize Across Trips	Field Service Setup > Optimize across Trips
Requests	Other > View Requests (M) View > Requests
Schedule Management	Field Service Dispatcher > Dispatch Center > (M) Navigate > Schedule Management Field Service Dispatcher > Dispatch Center > Plan Board or Gantt view > Right-click Resource Name > Schedule Management
Schedule Task	Field Service Dispatcher > Dispatch Center > Right-click on a task in the Task list table > Schedule Field Service Technician Portal: Field Service Technician Dashboard > (I) Schedule next to a task in the Task table Field Service Technician Portal: Field Service Technician Dashboard > (I) Update Task for a task > [Schedule]
Submit Requests: Autonomous Scheduler	Field Service Setup > Autonomous Scheduler)
Task Parent/Child	Field Service Dispatcher > Dispatcher Center > (M) Navigate > Parent/Child Field Service Dispatcher > Dispatch Center > Tasks view > Right-click Task in Tasks list > Parent/Child Field Service Dispatcher > Dispatch Center > Gantt view > Right-click Task > Parent/Child Field Service Dispatcher > Dispatch Center > Plan Board view > Right-click Task cell > Parent/Child

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