This chapter provides an overview of Oracle Customer Data Librarian.
This chapter covers the following topics:
Oracle Customer Data Librarian (CDL) provides tools for individuals who are responsible for managing the quality of their organizations' customer information. CDL focuses on the three Cs of customer data quality: consolidation, cleanliness, and completeness. A quality customer database benefits the entire enterprise, helping everyone to make real-time decisions with the confidence that the supporting data is accurate, timely, and complete.
Use Oracle Customer Data Librarian to maintain the quality of the Oracle Trading Community Architecture (TCA) Registry, the central repository of customer and other data that Oracle Customer Data Librarian and other applications in the Oracle E-Business Suite use. See: Introduction to Oracle Trading Community Architecture, Oracle Trading Community Architecture User Guide.
Both TCA and CDL belong to the Oracle Customer Data Management (CDM) product family. CDM also includes Oracle Customers Online (OCO). Oracle Customer Data Librarian contains all of the Customers Online features. See: Introduction to Oracle Customers Online, Oracle Customers Online User Guide.
For reference material that supplements not only TCA but CDM product documentation, see Oracle Trading Community Architecture Reference Guide. This guide provides a glossary of terms for CDM, including Oracle Customer Data Librarian.
Consolidation
Import customer data from external sources into the TCA Registry.
Map records between external source systems and the TCA Registry, to tie customer information from multiple sources to the Registry and maintain a single, enterprise-wide view of your customer information.
Cleanliness
Resolve duplicate parties within the TCA Registry, as well as duplicate information within a party.
Permanently purge parties from the TCA Registry.
Maintain party information such as status, internal indicator, and certification level.
Completeness
Enrich customer data with information from third party data sources, such as D&B.
Related Topics
Major Features of Oracle Customer Data Librarian
These features are available only in Oracle Customer Data Librarian.
Data Quality tab
Merge Requests and System Duplicate Identification: Merge duplicate parties and cleanse single parties.
Purge Requests: Permanently purge parties.
Party Maintenance: Maintain party information such as certification and status.
Import tab
In addition, Oracle Customer Data Librarian contains all of the features in Oracle Customers Online, including purchasing information from D&B to enrich your customer data, mapping customer records to their source systems, and loading data from source files into the import interface tables.
Within the Customers Online features, however, only with Oracle Customer Data Librarian can you, in the Recent Items bin, see and access the last few merge and purge requests that you viewed. See: Recent Items, Oracle Customers Online User Guide.
With the Oracle Customer Data Librarian responsibility, you have access to all Customers Online features that are available to the Oracle Customers Online User responsibility. The Oracle Customer Data Librarian Superuser responsibility likewise gets the same features as the Oracle Customers Online Superuser responsibility.
Related Topics
Introduction to Oracle Customers Online, Oracle Customers Online User Guide