1. Managing Terminals and Modems (Overview)
2. Setting Up Terminals and Modems (Tasks)
3. Managing Serial Ports With the Service Access Facility (Tasks)
4. Managing System Resources (Overview)
5. Displaying and Changing System Information (Tasks)
7. Managing UFS Quotas (Tasks)
8. Scheduling System Tasks (Tasks)
9. Managing System Accounting (Tasks)
10. System Accounting (Reference)
11. Managing System Performance (Overview)
12. Managing System Processes (Tasks)
13. Monitoring System Performance (Tasks)
14. Troubleshooting Software Problems (Overview)
What's New in Troubleshooting?
Common Agent Container Problems
x86: SMF Boot Archive Service Might Fail During System Reboot
kmdb Replaces kadb as Standard Solaris Kernel Debugger
Where to Find Software Troubleshooting Tasks
Troubleshooting a System Crash Checklist
16. Managing Core Files (Tasks)
17. Managing System Crash Information (Tasks)
18. Troubleshooting Miscellaneous Software Problems (Tasks)
19. Troubleshooting File Access Problems (Tasks)
20. Resolving UFS File System Inconsistencies (Tasks)
If a system running the Oracle Solaris OS crashes, provide your service provider with as much information as possible, including crash dump files.
The most important things to remember are as follows:
Write down the system console messages.
If a system crashes, making it run again might seem like your most pressing concern. However, before you reboot the system, examine the console screen for messages. These messages can provide some insight about what caused the crash. Even if the system reboots automatically and the console messages have disappeared from the screen, you might be able to check these messages by viewing the system error log, the/var/adm/messages file. For more information about viewing system error log files, see How to View System Messages.
If you have frequent crashes and can't determine their cause, gather all the information you can from the system console or the /var/adm/messages files, and have it ready for a customer service representative to examine. For a complete list of troubleshooting information to gather for your service provider, see Troubleshooting a System Crash.
If the system fails to reboot successfully after a system crash, see Chapter 18, Troubleshooting Miscellaneous Software Problems (Tasks).
Synchronize the disks and reboot.
ok sync
If the system fails to reboot successfully after a system crash, see Chapter 18, Troubleshooting Miscellaneous Software Problems (Tasks).
Check to see if a system crash dump was generated after the system crash. System crash dumps are saved by default. For information about crash dumps, see Chapter 17, Managing System Crash Information (Tasks).
Answer the following questions to help isolate the system problem. Use Troubleshooting a System Crash Checklist for gathering troubleshooting data for a crashed system.
Table 14-1 Identifying System Crash Data
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