E.1.1 Sun Server Users

• If you are unsure of what the problem might be, see "E.2 Requirements for Playing Video".

• If you cannot get a video player to start from the browser, or a video player starts but does not work, see "E.3 Obtaining and Accessing the ShowMe TV Player on Solaris Systems".

• If you have installed a supported video player, but your browser is not finding it, see "E.4 Configuring Web Browsers to View AnswerBook2 Video".

• If the movie files take several minutes to download, if the color is not acceptable, or if you get video but no audio, see "E.5 Improving Online Video Performance".