Solstice Enterprise Manager 4.1 Troubleshooting Guide

Preface

The Troubleshooting Guide provides information on how to resolve situations you might encounter with Solstice Enterprise Manager^TM (Solstice EM) software. This guide provides problem definitions, their likely cause(s), and solutions.

For information on how to use the Solstice EM products for network administration or application development, see Managing Your Network or Developing C++ Applications, respectively.

Who Should Use This Guide

This guide is directed towards users encountering problems while using Solstice EM. It is not intended to serve as a troubleshooting guide for general network difficulties.

Before You Read This Guide

This guide is oriented primarily towards resolving Solstice EM problems, it does not contain detailed procedures for performing typical Solstice EM tasks. If you have just acquired Solstice EM or are trying to perform a common task, see the guides listed in Related Books for relevant information.

How This Guide Is Organized

This guide is divided into chapters containing specific categories of identified problems. Each chapter includes a description of the identified problem along with step-by-step procedures for solving it.

Chapter 1 Introduction to Troubleshooting Solstice EM is an overview of troubleshooting concepts and procedures.

Chapter 2 Troubleshooting Installation and Startup Problems describes how to solve identified problems with installing, configuring, and starting up Solstice EM software.

Chapter 3 Troubleshooting Problems With Solstice EM Tools describes how to solve known problems with specific Solstice EM applications.

Chapter 4 Troubleshooting Network Administration Problems describes how to solve known problems involved with network administration tasks through Solstice EM.

Chapter 5 Troubleshooting Network Protocol Problems describes how to solve known problems associated with using Solstice EM with different network protocols, including CMIP and RPC.

Chapter 6 Database Error Messages identifies Solstice EM database error messages and explains how to respond to each.

Chapter 7 Troubleshooting SEM High Availability Problems describes how to solve known High Availability problems encountered with Solstice EM.

Chapter 8 Troubleshooting SEM CORBA Administration Problems describes how to solve known issues encountered with SEM CORBA installation and administration procedures.

Chapter 9 Troubleshooting C++ Application Development Problems describes how to solve problems associated with developing applications that use the Solstice EM APIs.

Related Books

The following is a list of related books:

• Installation Guide
• Managing Your Network
• Customizing Guide
• Management Information Server (MIS) Guide
• HA Installation Guide
• CORBA Administration Guide
• Developing C++ Applications

What Typographic Changes Mean

The following table describes the typographic changes used in this guide.

TABLE P-1   Typographic Conventions 

Typeface or Symbol	Meaning	Example
AaBbCc123	The names of commands, files, and directories; on-screen computer output	Edit your .login file. Use ls -a to list all files. machine_name% You have mail.
AaBbCc123	What you type, contrasted with on-screen computer output	machine_name% su Password:
<AaBbCc123>	Command-line placeholder: replace with a real name or value	To delete a file, type rm filename.
AaBbCc123	Guide titles, new words or terms, or words to be emphasized	These are called class options. You must be root to do this.

Shell Prompts in Command Examples

The following table shows the default system prompt and superuser prompt for the C shell, Bourne shell, and Korn shell.

TABLE P-2   Shell Prompts

Shell	Prompt
C shell prompt	machine_name%
C shell superuser prompt	machine_name#
Bourne shell and Korn shell prompt	$
Bourne shell and Korn shell superuser prompt	#

Accessing Sun Documentation Online

The docs.sun.comsm web site enables you to access Sun technical documentation on the Web. You can browse the docs.sun.com archive or search for a specific book title or subject at http://www.oracle.com/technetwork/indexes/documentation/index.html.

Also, you can view the online documentation by pointing your browser to the following URL, file:/opt/SUNWconn/em/docs/SEMDOCHP/index.html

Sun Welcomes Your Comments

Sun is interested in improving its documentation and welcomes your comments and suggestions. You can send your comments by email to docfeedback@sun.com.

Please include the part number of your document in the subject line of your email.