Getting Help

If you have problems installing or using the license system, call your authorized service provider. Have the following information ready:

• Model number of the machine

• Serial number of the machine

• SunOS release number (for example, SunOS 5.5)

• Release number of the software product (for example, Solstice AutoClient 2.1)

• Product serial number (on the license certificate)

• Host name and host id of the license server

• Copy of the licenses_combined file

• Copy of the license that you received

• Copy of the /tmp/license_log file

  To obtain the SunOS release number, host information, and additional host information, see Failed Cross Reference Format in "How to Gather Information for Your License"."