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Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide




1. Initial Inspection of the Server

Service Troubleshooting Flowchart

Gathering Service Information

System Inspection

Troubleshooting Power Problems

Externally Inspecting the Server

Internally Inspecting the Server

2. Using SunVTS Diagnostic Software

Running SunVTS Diagnostic Tests

SunVTS Documentation

Diagnosing Server Problems With the Bootable Diagnostics CD


Using the Bootable Diagnostics CD

3. Troubleshooting DIMM Problems

DIMM Population Rules

DIMM Replacement Policy

How DIMM Errors Are Handled by the System

Uncorrectable DIMM Errors

Correctable DIMM Errors

BIOS DIMM Error Messages


Isolating and Correcting DIMM ECC Errors

A. Event Logs and POST Codes

Viewing Event Logs

Power-On Self-Test (POST)

How BIOS POST Memory Testing Works

Redirecting Console Output

Changing POST Options

POST Codes

POST Code Checkpoints

POST Error Codes

B. Status Indicator LEDs

External Status Indicator LEDs

Front Panel LEDs

Back Panel LEDs

Hard Drive LEDs

Internal Status Indicator LEDs

C. Sensor Locations

Sensor Locations for the Sun Fire X4140 Servers

Sensor Locations for the Sun Fire X4240 Servers

Sensor Locations for the Sun Fire X4440 Servers

D. Using the ILOM Service Processor GUI to View System Information

Making a Serial Connection to the SP

Viewing ILOM SP Event Logs

Interpreting Event Log Time Stamps

Viewing Replaceable Component Information

Viewing Sensors

E. Error Handling

Handling of Uncorrectable Errors

Handling of Correctable Errors

Handling of Parity Errors (PERR)

Handling of System Errors (SERR)

Handling Mismatching Processors

Hardware Error Handling Summary

Enabling ILOM Diagnostics in BIOS Error Handling

procedure iconsmall spaceTo Enable ILOM Diagnostics in the BIOS

procedure iconsmall spaceTo View the Diagnostic Information