Known Issues

C H A P T E R 8

Known Issues

This chapter contains the latest supplementary information for the preceding chapters in this guide.Specific Change Request (CR) identification numbers are provided for service personnel, when necessary. The chapter contains the following sections:

Ship Kit Issues

BIOS Utility Issues

Performance Issues

Ship Kit Issues

This section describes the known ship kit issue.

Some or All CDs Are Not Included in the HBA Ship Kit

Workaround: You can obtain the latest drivers and software at: http://support.intel.com/support/go/sunraid.htm

BIOS Utility Issues

This section contains the known issues related to the BIOS RAID Configuration Utility:

Creating an Array With the BIOS Utility Changes the BIOS Boot Order

Hot-Plug Functionality Does Not Work in the BIOS Utility

Performance Issues

Creating an Array With the BIOS Utility Changes the BIOS Boot Order

Workaround: After creating the array, check the BIOS settings to verify the correct boot order and make changes as necessary. For more information, see Best Practices For Controlling the Boot Order of Logical Drives.

Hot-Plug Functionality Does Not Work in the BIOS Utility

Workaround: Hot-plugging of enclosures is not supported in the BIOS RAID Configuration utility. Hot-plugging of SAS/SATA hard disk drives (HDDs) is supported only within hard disk enclosures and only under the conditions specified in Understanding Hot-Plug Limitations and Conditions Within the BIOS RAID Configuration Utility.

Performance Issues

This section contains the known performance issues:

The System Freezes When a Sun Storage 32GB SLC SATA Solid State Drive (SSD) is Configured In the HBA

Cannot Access the HBA From the GUI Nor Access a LUN From the Host

Data Miscompare With 3.5" SAS Disks

The System Freezes When a Sun Storage 32GB SLC SATA Solid State Drive (SSD) is Configured In the HBA

CR 6806467

Issue: This occurs because the HBA has firmware prior to version 16732 installed on it and the Sun Storage 32GB SLC SATA SSD has firmware version 8626 or earlier installed on it.

Workaround: Do the following:

1. Upgrade the HBA to firmware version 16732, at minimum.

You can obtain the latest HBA firmware at: http://support.intel.com/support/go/sunraid.htm

2. Power cycle the HBA host system.

3. Upgrade the SSD to firmware version 8850, at minimum.

You can obtain the latest SSD firmware at: http://www.sunsolve.sun.com

4. Power cycle the SSD.

Cannot Access the HBA From the GUI Nor Access a LUN From the Host

CR 6820225

Workaround: Reboot the host system on which the HBA resides.

Data Miscompare With 3.5" SAS Disks

CR 6822080

Issue: After repeatedly scanning a Seagate SAS Cheetah 15K disk, inconsistent data is reported, even though nothing has changed on the disk. This is due to an old firmware version (prior to 0A1C) on the Seagate SAS Cheetah 15K disk, model ST3450856SS (Sun part number: 390-0424-03).

Workaround: Upgrade the firmware on the Seagate SAS Cheetah 15K disk to version 0A1C, at minimum.