Sun Storage Common Array Manager Installation and Setup Guide Table Of ContentsPrevious ChapterNext ChapterBook Index

A P P E N D I X  F
Installation Troubleshooting

This appendix provides information related to installation problems and removing the software from the server:

Extracting Software From DVD

If the wizard screen is not displayed or if you receive an error message, recheck that the host requirements in TABLE 1-2 are met.

The Host_Software_6.x.x.x directory is unpacked into the default directory. The unpacking process takes a couple of minutes. The contents of this directory include:

If the compressed installation files do not appear in a directory window:

1. Change to the cd-rom directory:

Solaris OS, OpenSolaris OS: /cdrom/cdrom0

Linux /media/cdrom

Windows <system drive>: (Example: D:)

2. Display the contents of the DVD:

ls -l

Reviewing the Installation Logs

You can verify the success of the installation or problems that might have occurred during installation by reviewing the installation logs. Note that the installation logs are mainly intended for debugging by developers. By scrolling to the end of the installation log, you can verify the successful installation message or any error messages.

If an error occurs:

1. Review the requirements in Check System Requirements.

2. Review the Readme.txt file located in the installation directory (see Installation Files and Logs) for late-breaking information and attempt a reinstallation.

3. Consult the installation logs.


TABLE F-1 Installation Logs

Platform

Installation Log Location

Solaris

/var/sadm/install/se6000/

Linux

/var/opt/cam/

Windows 32-bit

\Program Files\Common Files\Sun Microsystems\se6000

Windows 64-bit

\Program Files (x86)\Common Files\Sun Microsystems\se6000


4. Verify that you made the firewall changes after you finished the installation.

CLI Installation Troubleshooting

You can verify the installation by bringing up the CLI prompt, as discussed in Logging In and Out Using the CLI.

At the CLI prompt, enter:

sscs list mgmt-sw

Review the installation logs as noted in Reviewing the Installation Logs.

Uninstalling Software

If you need to remove Sun Storage Common Array Manager from your system, there are wizards and scripts to uninstall the software for Solaris OS, Linux, and Windows platforms.


caution icon Caution - Do not attempt to remove individual Common Array Manager components. If you want to remove the Common Array Manager, uninstall the entire application using the uninstall.bat script or using Control Panel - Add/Remove Programs.

Uninstalling on Solaris OS or Linux Using the Uninstall GUI

1. Log in to the management host as root.

2. Change to the bin directory in the installation directory as described in Installation Files and Logs.

Example: 

cd /var/opt/CommonArrayManager/Host_Software_6.x.x.x/bin

3. Run the uninstall command.

./uninstall

The uninstall GUI opens.

4. Click Next.

The Review Selections window is displayed.

5. Select the software to be uninstalled, and click the Uninstall button.

When the uninstall completes, the View Results screen is displayed.

6. Click Finish.

Uninstalling on Solaris OS or Linux Using the CLI

1. Log in to the management host as root.

2. Change to the bin directory in the installation directory as described in Installation Files and Logs.

Example: 

cd /var/opt/CommonArrayManager/Host_Software_6.x.x.x/bin

3. Execute the uninstall command

./uninstall -c

4. Follow the prompts in the install console dialog.

If for any reason the uninstall failed, run the uninstall script with the -f option:

./uninstall -f

5. Click Next.

The Review Selections window is displayed.

6. Select the software to be uninstalled, and click the Uninstall button.

When the uninstall completes, the View Results screen is displayed.

7. Click Finish.

Uninstalling on a Windows System


Note - Before you uninstall Sun Storage Common Array Manager from a Windows platform, stop all applications that are running a java.exe or javaw.exe process.

1. Navigate to the DVD bin directory:

<system drive>:\Sun\CommonArrayManager\Host_Software_6.x.x.x\bin

2. Click on the uninstall.bat icon.

To run the uninstaller in console mode, enter: uninstall.bat -c

To clean up (remove all associated files), enter: uninstall.bat -f

Alternatively, you can remove the Common Array Manager using the Control Panel - Add/Remove Programs.


caution icon Caution - Do not attempt to remove individual Common Array Manager components. If you want to remove the Common Array Manager, uninstall the entire application using the uninstall.bat script or using Control Panel - Add/Remove Programs.

3. Follow the uninstall wizard steps as described in the Uninstalling on Solaris OS or Linux Using the Uninstall GUI.

Uninstalling a Previous Version


Note - Users must stop all applications that are running a java.exe or javaw.exe before running the uninstaller.

1. Log in to the CLI on the management host or using the remote CLI client.

Navigate to the appropriate directory for your operating system:

For Windows, navigate to:

%systemdrive%\Sun\CommonArrayManager\Host_Software_6.x.x.xx\bin\uninstall.bat

For Solaris and Linux, navigate to:

/var/opt/CommonArrayManager/Host_Software_6.x.x.xx/bin/uninstall

For the Suse 9 platform, CLI uninstall requires the following rpm packages:

2. Use the following commands to remove the current installation, removing stored data:

Perform a full uninstall, with a prompt asking if you want to remove stored data.

Perform a full uninstall in “silent” mode that removes all stored data and asks no questions.

 



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